ABOUT OTEC

A leader in Hospitality and Customer Service Training and Community Workforce Development, OTEC is an independent, not-for-profit Training, Consulting, and Workforce Development organization that delivers innovative, high quality solutions for the development and growth of a professional, skilled workforce.

As a Centre for Service and Training Excellence we support our clients in attracting, retaining, and developing high performing employees and becoming service-focused businesses and destinations.

Originally created to serve the tourism education and skills training needs of Ontario’s Tourism and Hospitality Industry, today OTEC is the premier source for customer service strategy, standards, and training, leadership development programs, academic curriculum, and customized, facilitated, blended, and online training programs for a wide range of hospitality and service-focused industry sectors which include:

• Tourism
• Hospitality
• Healthcare
• Retirement Communities
• Transportation
• Financial services
• Retail
• Police/Law enforcement
• Academic Institutions
• Associations/Not-for-Profits
• Community Development Organizations


Let OTEC help your organization develop, perform and succeed!

View our Corporate Brochure; Vision, Mission, Core Values; and Memberships.



Train your team with help from the government. As a government approved Canada-Ontario Job Grant supplier, OTEC can help you develop and deliver a training plan specific to your unique needs.

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