OTEC Announces its Fall 2017 Lineup

7/19/2017
 
OTEC Announces its Fall 2017 Training Lineup
 
• OTEC’s most popular Service Excellence workshop returns •
• Embrace the opportunity to become a Designated Service Excellence Trainer •

 


 LX Leadership Xelerator- "New Leader" Bootcamp

OTEC’s new, LX intensive “boot camp style” leadership workshop focuses on the vital roles managers and supervisors play in leading teams to perform successfully in the workplace. Utilizing the latest theories, practices and tools, this experience is designed to enhance leadership skills and ultimately improve organizational effectiveness. In just two days, new and emerging leaders will develop leadership skills and  learn how to build sustainable relationships, execute comprehensive on-the-job training and more.

Register now: 
September 20-21, 2017


Service Excellence

Using the most up-to-date service theories, best practices and tools, Service Excellence is a must for those wishing to deliver and achieve excellent customer service. This one-day interactive workshop prepares individuals to create memorable service experiences that result in customer loyalty and successful customer centric organizations.

Register now:
October 24, 2017
December 5, 2017

 
Training & Facilitation Excellence

Designed to develop and improve training and facilitation skills, this new two-day program assists organizations in developing the competencies of in-house facilitators and individuals who wish to be a professional facilitator. Training & Facilitation Excellence creates the confidence and professional skills to successfully lead a class of adult learners or train on-the-job. After this workshop, participants will have the skills, tools and confidence to facilitate and train in any environment.

The OTEC trainer was absolutely wonderful. We could not have had a better facilitator for these two days. The content was excellent, relevant and well organized. Thank you so much! – Career Work Coach, Conestoga College Career Centre.

Register now: 
October 24-25, 2017
December 6-7, 2017

 

Service Excellence Designated Trainer Program

This program is designed for organizations that train more than 50 employees per year. Consider delivering OTEC’s flagship “Service Excellence” program in-house. Trainers obtain an understanding of adult-learning basics and discover how to create a learner-centric environment. Organizations receive long-lasting benefits through increased employee participation, theory retention and support to create a “service excellence culture.”

Register now: 
October 24-26, 2017
December 5-7,2017


For more information, contact OTEC Client Services:
21 Four Seasons Place, Suite 300 Toronto, ON M9B 6J8 

416-622-1975  |  1-800-557-6832   |  admin@otec.org 

www.otec.org

Our experience working with OTEC was a thoroughly enjoyable one. We were tremendously impressed by the professionalism of their approach and the quality of their work. American Express approached OTEC to develop a service training program for its partners in the restaurant industry... OTEC took the time and effort to research the needs of our audience and consulted with us every step of the way to produce an end product that we were proud to have our company name associated with.;

— Vice President of Public Affairs Communication and Quality Services,
American Express Canada


Tom Guerquin
Manager, Client and Partnership Development
416.622.1975 ext. 245
tguerquin@otec.org