Victoria joined OTEC in 2006 as President & CEO and has repositioned and established OTEC as an entrepreneurial, innovative, customer-service focused training and consulting company, with a dynamic new vision and brand. She has built a strong, highly experienced team and Board, and her leadership has been instrumental in OTEC's strategic development and growth with an expanding list of national and international clients. With a focus on being a leading customer service training and consulting company, and through the development of workforce development partnerships and projects, Victoria has demonstrated a commitment to the sustainability and success of OTEC. Victoria is currently leading the evolution of OTEC into a technology-based organization recognized for the development and delivery of creative, leading edge, online learning products, amongst the best in the tourism, hospitality and service sectors.
As the lead strategist of the Ontario Tourism Workforce Development Strategy, she strives to help support and develop the Ontario tourism and hospitality industry. Throughout her over 30 years working within the sector both domestically and internationally, Victoria has guided some of Canada's major destination, attraction and service industry brands by leading successful sales, marketing, and operations teams. Victoria has owned several business ventures and also has extensive experience working with public, private and not-for-profit organizations.
Victoria's passion for the tourism and hospitality industry, including her volunteer leadership work on the Boards, or as Chair, of numerous tourism associations, destination marketing organizations, and academic institutions, has contributed to the growth and development of the tourism industry in Ontario and Canada. She currently sits on the Board of the Tourism HR Canada.
Victoria is a graduate from University of Waterloo with an Honours BA in Recreation and Leisure Studies specializing in tourism planning and development, and holds several Executive Development certificates from the Schulich School of Business. She is also an OTEC Designated Trainer. Drawing on the breadth of her experience and knowledge about destination marketing and development, labour market trends and issues, branding, and social innovation, Victoria is a regular speaker at industry conferences and events.