Workshops & Events

OTEC offers our popular and innovative workshops all year round. Check our calendar for up to date information regarding upcoming workshops.

Register online today!

If you don't see a workshop on our calendar or cannot make one of our scheduled dates, please contact client services at clientservices@otec.org for more information, to arrange for an OTEC Trainer to come to your location and train your entire team, or to inquire about how we can customize this workshop to meet your training needs.


Building a Culture of Service Excellence

Event details:
OTEC’s Building a Culture of Service Excellence workshop is designed to provide managers with the tools to build a customer centric organization utilizing the most up to date customer service strategies for building and sustaining a culture of service excellence.

Join us and explore how you can:
• Implement a culture of service excellence at your organization
• Create a customer service vision, strategy & standards
• Engage employees to ensure productivity and customer satisfaction
• Target priority customers
• Build a memorable customer service experience
 
Date: November 2nd, 2016 from 9:00am-4:30pm
1-day workshop delivered by an OTEC Master Trainer
Receive a participant guide and certificate of recognition
 
(Refreshments and lunch included!)
 
REGISTER TODAY. SPACE IS LIMITED!
 
Workshop price: $349.00 + HST
Booking deadline: October 19th, 2016
Book by October 5th , 2016 OR book 3 or more and save $50.00 each*

*This offer is not valid in conjunction with any other promotion

Should it be necessary for you to cancel, full refund(s) less a $25.00 administrative fee will be issued prior to 30 days of training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if you cancel less than 15 days prior to training date.
Event location:
Event date and time:
11/2/2016, 9:00 AM - 4:30 PM
Capacity:
20
Register

Coaching for Excellence

Event details:
Managing the process and workload is just not enough these days. Instead, today’s manager needs to coach and develop their employees, motivate their team, and manage performance. Arm yourself with the leadership tools and techniques that are designed to help you increase your employee’s performance, involvement, and ownership in developing workplace solutions by attending OTEC’s one day workshop.

Join us and explore how you can:
• Become a memorable manager
• Reach your potential as an effective coach
• Learn coaching methods for different learning styles
• Improve performance using the informal coaching teqhnique
• Learn the do’s and don’ts of giving constructive feedback
• Implement the 4-step formal coaching formula
 
 
Date: February 8th, 2017 from 9:00am-5:00pm
1-day workshop delivered by an OTEC Master Trainer
Receive a participant guide and certificate of recognition
 
(Refreshments and lunch included!)
 
REGISTER TODAY. SPACE IS LIMITED!
 
Workshop price: $349.00 + HST
Booking deadline: January 25th, 2017
Book by January 11th, 2017 OR book 3 or more and save $50.00 each*
*This offer is not valid in conjunction with any other promotion


Should it be necessary for you to cancel, full refund(s) less a $25.00 administrative fee will be issued prior to 30 days of training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if you cancel less than 15 days prior to training date.


Event location:
OTEC Learning Centre, 21 Four Seasons Place, Suite 300,
Toronto, ON M9B 6J8
Event date and time:
2/8/2017, 9:00 AM - 5:00 PM
Capacity:
20
Register

NEW! LX Leadership Foundations 3-Day Boot Camp

Event details:
OTEC’s NEW 3-Day LX - Leadership Xelerator Foundation Series workshop focuses on the vital role managers and supervisors play in leading teams to develop and perform successfully in the workplace. This intensive “boot camp style” leadership development experience is designed to provide new and existing leaders with the latest theories, practices and tools to develop their leadership skills utilizing the most up-to-date leadership strategies.

Day 1
• Develop leadership communication skills based on the needs of teams and organizations
• Enhance ability to understand, manage and leverage emotional intelligence
• Improve ability to resolve conflict
 
Day 2
• Build strong and sustainable relationships
• Engage teams to sustain a service culture within organizations
• Achieve credibility, respect and enhance performance
 
Day 3
• Execute comprehensive on-the-job workplace training
• Coach and develop employees
• Motivate teams and manage performance
 
Date: November 15-17, 2016 from 9:00 am-4:30 pm
3-day workshop delivered by an OTEC Master Trainer
Receive a participant guide and certificate of recognition
 
(Refreshments and lunch included!)
 
REGISTER TODAY. SPACE IS LIMITED!
 
Workshop price: $999.00 + HST
Booking deadline: November 1st, 2016
Book by: October 18th, 2016 and save $30.00 OR book 3 or more and save $40.00 each*

*This offer is not valid in conjunction with any other promotion

Should it be necessary for you to cancel, full refund(s) less a $25.00 administrative fee will be issued prior to 30 days of training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if you cancel less than 15 days prior to training date.
Event location:
OTEC Learning Centre, 21 Four Seasons Place,
Suite 300, Toronto, ON M9B 6J8
Event date and time:
11/15/2016 9:00 AM - 11/17/2016 4:30 PM
Capacity:
Register

NEW! LX Leadership Foundations 3-Day Boot Camp

Event details:
OTEC’s NEW 3-Day LX - Leadership Xelerator Foundation Series workshop focuses on the vital role managers and supervisors play in leading teams to develop and perform successfully in the workplace. This intensive “boot camp style” leadership development experience is designed to provide new and existing leaders with the latest theories, practices and tools to develop their leadership skills utilizing the most up-to-date leadership strategies.

Day 1
• Develop leadership communication skills based on the needs of teams and organizations
• Enhance ability to understand, manage and leverage emotional intelligence
• Improve ability to resolve conflict
 
Day 2
• Build strong and sustainable relationships
• Engage teams to sustain a service culture within organizations
• Achieve credibility, respect and enhance performance
 
Day 3
• Execute comprehensive on-the-job workplace training
• Coach and develop employees
• Motivate teams and manage performance
 
Date: April 4-6, 2017 from 9:00 am-4:30 pm
3-day workshop delivered by an OTEC Master Trainer
Receive a participant guide and certificate of recognition
 
(Refreshments and lunch included!)
 
REGISTER TODAY. SPACE IS LIMITED!
 
Workshop price: $999.00 + HST
Booking deadline: March 21st, 2017
Book by: March 7th, 2017 and save $30.00 OR book 3 or more and save $40.00 each*

*This offer is not valid in conjunction with any other promotion

Should it be necessary for you to cancel, full refund(s) less a $25.00 administrative fee will be issued prior to 30 days of training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if you cancel less than 15 days prior to training date.
Event location:
OTEC Learning Centre, 21 Four Seasons Place,
Suite 300, Toronto, ON M9B 6J8
Event date and time:
4/4/2017 9:00 AM - 4/6/2017 4:30 PM
Capacity:
Register

Service Excellence

Event details:
Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and practical techniques that will generate lasting impressions, overcome difficult customer situationsand build customer loyalty.
 
Join us and explore:
• The ‘moments of truth’ for each customer connection
• Factors that contribute to building customer loyalty
• The 5-step communication process
• Techniques to overcome difficult customer situations
• The commitments that are essential to Service Excellence

Date: December 6th, 2016 from 9:00am-4:30pm
1-day workshop delivered by an OTEC Master Trainer
Receive a participant guide and certificate of recognition
 
(Refreshments and lunch included!)
 
Workshop price: $229.00 + HST
 
Booking deadline: November 22nd, 2016
Book by: November 8th, 2016 OR book 3 or more and save $20.00 each*
 
*This offer is not valid in conjunction with any other promotion

If you are a High School Teacher interested in becoming trained to deliver Service Excellence to your students please contact OTEC for more information.

Should it be necessary for you to cancel, full refund(s) less a $25.00 administrative fee will be issued prior to 30 days of training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if you cancel less than 15 days prior to training date.


Event location:
OTEC Learning Centre, 21 Four Seasons Place, Suite 300,
Toronto, ON M9B 6J8
Event date and time:
12/6/2016, 9:00 AM - 4:30 PM
Capacity:
18
Register

Service Excellence Designated Trainer Program

Event details:
If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture’.
 
Day 1
• Service Excellence
 
Day 2 & 3
• Seven key principles of adult learning
• Four learning styles – the foundation of adult learning
• Components of the experiential learning cycle
• 10 effective strategies to deal with challenging training solutions
 

Date: December 6th - 8th, 2016 from 9:00am-4:30pm
3-day workshop delivered by an OTEC Master Trainer
Receive a participant guide, facilitator guide and a facilitator certificate
 
Location: OTEC Learning Centre, 21 Four Seasons Place,
Suite 300, Toronto, ON M9B 6J8
 
(Refreshments and lunch included!)
 
REGISTER TODAY. SPACE IS LIMITED!
 
Workshop price: $1599.00 + HST
 
Booking deadline: November 22nd, 2016 (Eligibility criteria applies*)
Book by: November 8th, 2016 OR book 3 or more and save $100.00 each**

*Eligibility criteria: The OTEC Designated Trainer Program is designed for participants who will be using OTEC’s Service Excellence program to train in-house employees. A minimum order of 50 training packages is required at the time of registration and is non-refundable. For more information contact OTEC.

**This offer is not valid in conjunction with any other promotion


Should it be necessary for you to cancel, full refund(s) less a $25.00 administrative fee will be issued prior to 30 days of training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if you cancel less than 15 days prior to training date


Event location:
Event date and time:
12/6/2016 9:00 AM - 12/8/2016 4:30 PM
Capacity:
12
Register

Service Excellence Designated Trainer Program

Event details:
If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture’.
 
Day 1
• Service Excellence
 
Day 2 & 3
• Seven key principles of adult learning
• Four learning styles – the foundation of adult learning
• Components of the experiential learning cycle
• 10 effective strategies to deal with challenging training solutions
 

Date: February 28 - March 2nd, 2017 from 9:00am-4:30pm
3-day workshop delivered by an OTEC Master Trainer
Receive a participant guide, facilitator guide and a facilitator certificate
 
Location: OTEC Learning Centre, 21 Four Seasons Place,
Suite 300, Toronto, ON M9B 6J8
 
(Refreshments and lunch included!)
 
REGISTER TODAY. SPACE IS LIMITED!
 
Workshop price: $1599.00 + HST
 
Booking deadline: February 14, 2017 (Eligibility criteria applies*)
Book by: January 31st, 2017 OR book 3 or more and save $100.00 each**

*Eligibility criteria: The OTEC Designated Trainer Program is designed for participants who will be using OTEC’s Service Excellence program to train in-house employees. A minimum order of 50 training packages is required at the time of registration and is non-refundable. For more information contact OTEC.

**This offer is not valid in conjunction with any other promotion


Should it be necessary for you to cancel, full refund(s) less a $25.00 administrative fee will be issued prior to 30 days of training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if you cancel less than 15 days prior to training date.


Event location:
OTEC Learning Centre, 21 Four Seasons Place,
Suite 300, Toronto, ON M9B 6J8
Event date and time:
2/28/2017 9:00 AM - 3/2/2017 4:30 PM
Capacity:
12
Register

Service Excellence Designated Trainer Program

Event details:
If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture’.
 
Day 1
• Service Excellence
 
Day 2 & 3
• Seven key principles of adult learning
• Four learning styles – the foundation of adult learning
• Components of the experiential learning cycle
• 10 effective strategies to deal with challenging training solutions
 

Date: October 18th - 20th, 2016 from 9:00am-4:30pm
3-day workshop delivered by an OTEC Master Trainer
Receive a participant guide, facilitator guide and a facilitator certificate
 
Location: OTEC Learning Centre, 21 Four Seasons Place,
Suite 300, Toronto, ON M9B 6J8
 
(Refreshments and lunch included!)
 
REGISTER TODAY. SPACE IS LIMITED!
 
Workshop price: $1599.00 + HST
 
Booking deadline: October 4th, 2016 (Eligibility criteria applies*)
Book by: September 20th, 2016 OR book 3 or more and save $100.00 each**

*Eligibility criteria: The OTEC Designated Trainer Program is designed for participants who will be using OTEC’s Service Excellence program to train in-house employees. A minimum order of 50 training packages is required at the time of registration and is non-refundable. For more information contact OTEC.

**This offer is not valid in conjunction with any other promotion


Should it be necessary for you to cancel, full refund(s) less a $25.00 administrative fee will be issued prior to 30 days of training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if you cancel less than 15 days prior to training date.


Event location:
OTEC Learning Centre, 21 Four Seasons Place,
Suite 300, Toronto, ON M9B 6J8
Event date and time:
10/18/2016 9:00 AM - 10/20/2016 4:30 PM
Capacity:
12
Register

Service Excellence Designated Trainer Program

Event details:
If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture’.
 
Day 1
• Service Excellence
 
Day 2 & 3
• Seven key principles of adult learning
• Four learning styles – the foundation of adult learning
• Components of the experiential learning cycle
• 10 effective strategies to deal with challenging training solutions
 

Date: May 9th - 11th, 2017 from 9:00am-4:30pm
3-day workshop delivered by an OTEC Master Trainer
Receive a participant guide, facilitator guide and a facilitator certificate
 
Location: OTEC Learning Centre, 21 Four Seasons Place,
Suite 300, Toronto, ON M9B 6J8
 
(Refreshments and lunch included!)
 
REGISTER TODAY. SPACE IS LIMITED!
 
Workshop price: $1599.00 + HST
 
Booking deadline: April 25th, 2017 (Eligibility criteria applies*)
Book by: April 11th, 2017 OR book 3 or more and save $100.00 each**

*Eligibility criteria: The OTEC Designated Trainer Program is designed for participants who will be using OTEC’s Service Excellence program to train in-house employees. A minimum order of 50 training packages is required at the time of registration and is non-refundable. For more information contact OTEC.

**This offer is not valid in conjunction with any other promotion


Should it be necessary for you to cancel, full refund(s) less a $25.00 administrative fee will be issued prior to 30 days of training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if you cancel less than 15 days prior to training date.

 
Event location:
OTEC Learning Centre, 21 Four Seasons Place,
Suite 300, Toronto, ON M9B 6J8
Event date and time:
5/9/2017 9:00 AM - 5/11/2017 4:30 PM
Capacity:
12
Register

Service Excellence

Event details:
Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and practical techniques that will generate lasting impressions, overcome difficult customer situationsand build customer loyalty.
 
Join us and explore:
• The ‘moments of truth’ for each customer connection
• Factors that contribute to building customer loyalty
• The 5-step communication process
• Techniques to overcome difficult customer situations
• The commitments that are essential to Service Excellence

Date: February 28th, 2017 from 9:00am-4:30pm
1-day workshop delivered by an OTEC Master Trainer
Receive a participant guide and certificate of recognition
 
(Refreshments and lunch included!)
 
Workshop price: $229.00 + HST
 
Booking deadline: February 14th, 2017
Book by: January 31st, 2017 OR book 3 or more and save $20.00 each*
 
*This offer is not valid in conjunction with any other promotion

If you are a High School Teacher interested in becoming trained to deliver Service Excellence to your students please contact OTEC for more information.

Should it be necessary for you to cancel, full refund(s) less a $25.00 administrative fee will be issued prior to 30 days of training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if you cancel less than 15 days prior to training date.

 
Event location:
OTEC Learning Centre, 21 Four Seasons Place, Suite 300,
Toronto, ON M9B 6J8
Event date and time:
2/28/2017, 9:00 AM - 4:30 PM
Capacity:
18
Register

Service Excellence

Event details:
Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and practical techniques that will generate lasting impressions, overcome difficult customer situationsand build customer loyalty.
 
Join us and explore:
• The ‘moments of truth’ for each customer connection
• Factors that contribute to building customer loyalty
• The 5-step communication process
• Techniques to overcome difficult customer situations
• The commitments that are essential to Service Excellence

Date: May 9th, 2017 from 9:00am-4:30pm
1-day workshop delivered by an OTEC Master Trainer
Receive a participant guide and certificate of recognition
 
(Refreshments and lunch included!)
 
Workshop price: $229.00 + HST
 
Booking deadline: April 25th, 2017
Book by: April 11th, 2017 OR book 3 or more and save $20.00 each*
 
*This offer is not valid in conjunction with any other promotion

If you are a High School Teacher interested in becoming trained to deliver Service Excellence to your students please contact OTEC for more information.

Should it be necessary for you to cancel, full refund(s) less a $25.00 administrative fee will be issued prior to 30 days of training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if you cancel less than 15 days prior to training date.

 
Event location:
OTEC Learning Centre, 21 Four Seasons Place, Suite 300,
Toronto, ON M9B 6J8
Event date and time:
5/9/2017, 9:00 AM - 4:30 PM
Capacity:
18
Register

Service Excellence

Event details:
Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and practical techniques that will generate lasting impressions, overcome difficult customer situationsand build customer loyalty.
 
Join us and explore:
• The ‘moments of truth’ for each customer connection
• Factors that contribute to building customer loyalty
• The 5-step communication process
• Techniques to overcome difficult customer situations
• The commitments that are essential to Service Excellence

Date: October 18th, 2016 from 9:00am-4:30pm
1-day workshop delivered by an OTEC Master Trainer
Receive a participant guide and certificate of recognition
 
(Refreshments and lunch included!)
 
Workshop price: $229.00 + HST
 
Booking deadline: October 4th, 2016
Book by: September 20th, 2016 OR book 3 or more and save $20.00 each* (please contact OTEC if booking a group of 3 or more)
 
*This offer is not valid in conjunction with any other promotion

If you are a High School Teacher interested in becoming trained to deliver Service Excellence to your students please contact OTEC for more information.

Should it be necessary for you to cancel, full refund(s) less a $25.00 administrative fee will be issued prior to 30 days of training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if you cancel less than 15 days prior to training date.

 
Event location:
OTEC Learning Centre, 21 Four Seasons Place, Suite 300,
Toronto, ON M9B 6J8
Event date and time:
10/18/2016, 9:00 AM - 4:30 PM
Capacity:
18
Register

Training and Facilitation Excellence

Event details:
Do you want to develop and improve training and facilitation skills? OTEC’s NEW 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment. Designed for organizations wanting to develop the competencies of their in-house workplace trainers or facilitators and/or for individuals who wish to develop the skills to be a professional facilitator, this program provides the skills, tools and confidence to successfully facilitate and train in any environment.
 
Day 1
  • Discover the different learning styles and recognized adult learning principles and theories
  • Examine the experiential learning cycle and how it relates to learning styles
  • Explore training styles and strategies
  • Acquire training and facilitation tips
  • Work through key facilitation challenges
 
Day 2
  • Learn how to effectively deliver programs to a variety of audiences
  • Uncover techniques to handle difficult participants
  • Gain experience delivering a 10-minute mini practicum module for classroom delivery OR use content customized for an on-the-job workplace in a training simulation
  • Acquire feedback/evaluation to perfect skills 
 
Date: December 7-8, 2016 from 9:00am-4:30pm
2-day workshop delivered by an OTEC Master Trainer
Receive a participant guide and a Training & Facilitation Excellence certificate

(Refreshments and lunch included!)
 
REGISTER TODAY. SPACE IS LIMITED!
 
Workshop price: $995.00 + HST
 
Booking deadline: November 23rd, 2016
Book by: November 9th, 2016 OR book 3 or more and save $100.00 each*

*This offer is not valid in conjunction with any other promotion

Should it be necessary for you to cancel, full refund(s) less a $25.00 administrative fee will be issued prior to 30 days of training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if you cancel less than 15 days prior to training date.
Event location:
OTEC Learning Centre, 21 Four Seasons Place,
Suite 300, Toronto, ON M9B 6J8
Event date and time:
12/7/2016 9:00 AM - 12/8/2016 4:30 PM
Capacity:
20
Register

Training and Facilitation Excellence

Event details:
Do you want to develop and improve training and facilitation skills? OTEC’s NEW 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment. Designed for organizations wanting to develop the competencies of their in-house workplace trainers or facilitators and/or for individuals who wish to develop the skills to be a professional facilitator, this program provides the skills, tools and confidence to successfully facilitate and train in any environment.
 
Day 1
  • Discover the different learning styles and recognized adult learning principles and theories
  • Examine the experiential learning cycle and how it relates to learning styles
  • Explore training styles and strategies
  • Acquire training and facilitation tips
  • Work through key facilitation challenges
 
Day 2
  • Learn how to effectively deliver programs to a variety of audiences
  • Uncover techniques to handle difficult participants
  • Gain experience delivering a 10-minute mini practicum module for classroom delivery OR use content customized for an on-the-job workplace in a training simulation
  • Acquire feedback/evaluation to perfect skills 
 
Date: March 1-2, 2017 from 9:00am-4:30pm
2-day workshop delivered by an OTEC Master Trainer
Receive a participant guide and a Training & Facilitation Excellence certificate

(Refreshments and lunch included!)
 
REGISTER TODAY. SPACE IS LIMITED!
 
Workshop price: $995.00 + HST
 
Booking deadline: February 15th, 2017
Book by: February 1st, 2017 OR book 3 or more and save $100.00 each*

*This offer is not valid in conjunction with any other promotion

Should it be necessary for you to cancel, full refund(s) less a $25.00 administrative fee will be issued prior to 30 days of training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if you cancel less than 15 days prior to training date.
  
Event location:
OTEC Learning Centre, 21 Four Seasons Place,
Suite 300, Toronto, ON M9B 6J8
Event date and time:
3/1/2017 9:00 AM - 3/2/2017 4:30 PM
Capacity:
20
Register

Training and Facilitation Excellence

Event details:
Do you want to develop and improve training and facilitation skills? OTEC’s NEW 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment. Designed for organizations wanting to develop the competencies of their in-house workplace trainers or facilitators and/or for individuals who wish to develop the skills to be a professional facilitator, this program provides the skills, tools and confidence to successfully facilitate and train in any environment.
 
Day 1
  • Discover the different learning styles and recognized adult learning principles and theories
  • Examine the experiential learning cycle and how it relates to learning styles
  • Explore training styles and strategies
  • Acquire training and facilitation tips
  • Work through key facilitation challenges
 
Day 2
  • Learn how to effectively deliver programs to a variety of audiences
  • Uncover techniques to handle difficult participants
  • Gain experience delivering a 10-minute mini practicum module for classroom delivery OR use content customized for an on-the-job workplace in a training simulation
  • Acquire feedback/evaluation to perfect skills 
 
Date: October 19-20, 2016 from 9:00am-4:30pm
2-day workshop delivered by an OTEC Master Trainer
Receive a participant guide and a Training & Facilitation Excellence certificate

(Refreshments and lunch included!)
 
REGISTER TODAY. SPACE IS LIMITED!
 
Workshop price: $995.00 + HST
 
Booking deadline: October 5th, 2016
Book by: September 21st, 2016 OR book 3 or more and save $100.00 each*

*This offer is not valid in conjunction with any other promotion

Should it be necessary for you to cancel, full refund(s) less a $25.00 administrative fee will be issued prior to 30 days of training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if you cancel less than 15 days prior to training date.
Event location:
OTEC Learning Centre, 21 Four Seasons Place,
Suite 300, Toronto, ON M9B 6J8
Event date and time:
10/19/2016 9:00 AM - 10/20/2016 4:30 PM
Capacity:
20
Register

Training and Facilitation Excellence-May 2017

Event details:
Do you want to develop and improve training and facilitation skills? OTEC’s NEW 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment. Designed for organizations wanting to develop the competencies of their in-house workplace trainers or facilitators and/or for individuals who wish to develop the skills to be a professional facilitator, this program provides the skills, tools and confidence to successfully facilitate and train in any environment.
 
Day 1
  • Discover the different learning styles and recognized adult learning principles and theories
  • Examine the experiential learning cycle and how it relates to learning styles
  • Explore training styles and strategies
  • Acquire training and facilitation tips
  • Work through key facilitation challenges
 
Day 2
  • Learn how to effectively deliver programs to a variety of audiences
  • Uncover techniques to handle difficult participants
  • Gain experience delivering a 10-minute mini practicum module for classroom delivery OR use content customized for an on-the-job workplace in a training simulation
  • Acquire feedback/evaluation to perfect skills 
 
Date: May 10-11, 2017 from 9:00am-4:30pm
2-day workshop delivered by an OTEC Master Trainer
Receive a participant guide and a Training & Facilitation Excellence certificate

(Refreshments and lunch included!)
 
REGISTER TODAY. SPACE IS LIMITED!
 
Workshop price: $995.00 + HST
 
Booking deadline: April 26th, 2017
Book by: April 12th, 2017 OR book 3 or more and save $100.00 each*

*This offer is not valid in conjunction with any other promotion

Should it be necessary for you to cancel, full refund(s) less a $25.00 administrative fee will be issued prior to 30 days of training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if you cancel less than 15 days prior to training date.
Event location:
OTEC Learning Centre, 21 Four Seasons Place,
Suite 300, Toronto, ON M9B 6J8
Event date and time:
5/10/2017 9:00 AM - 5/11/2017 4:30 PM
Capacity:
20
Register