Service Excellence

Excellent and consistent customer service is the foundation of any successful business.

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Leadership Excellence

Superior leadership and management skills are the foundation of any successful business.

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Online Learning

OTEC delivers the training and development solutions you need, where you need them.

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Community Development

OTEC exists to develop workforce development strategies and initiatives for Ontario’s tourism, hospitality and service industries.

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OTEC Experience Us.

OTEC helps organizations and destinations develop their people, improve performance and achieve their goals for business success.

Our exceptional service excellence training, engaging front-line and management level training workshops, human resource tools and industry-specific emerit occupational certification are designed for tourism and hospitality, healthcare, retail, transportation, financial, law enforcement, education and a host of other service sectors. Available in both facilitator-led and e-learning formats, our team of consultants will help assess your organization's need and take your business to the next level.

What's New


February O-News: Growing Community Skills

Achieving economic growth through community skills development


The Canada-Ontario Job Grant

An innovative approach to help Canadians gain the skills and training they need to fill available jobs

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Click here for a complete list of upcoming OTEC workshops