Service Excellence

Excellent and consistent customer service is the foundation of any successful business.

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Leadership Excellence

Superior leadership and management skills are the foundation of any successful business.

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Online Learning

OTEC designs and delivers the training and performance solutions you need, where you need them.

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Workforce Development

OTEC develops workforce development strategies and initiatives for provincial, national, and international service industries.

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OTEC Experience Us.

OTEC helps organizations and destinations develop their people, improve performance and achieve their goals for business success.

Our exceptional service excellence training, engaging front-line and leadership level training workshops, performance solutions and industry-specific emerit occupational certifications are designed for tourism, hospitality, healthcare, retail, retirement, transportation, financial, law enforcement, education and a host of other service sectors. Available in both facilitator-led and e-learning formats, our team of consultants will help assess your organization's needs and take your business to the next level. OTEC is a government approved Canada-Ontario Job Grant training supplier.

What's New


The Business Includes Abilities Panelists

The Business Includes Abilities Showcase, hosted by OTEC and CCRW, is coming to Toronto!

Join us on March 23, 2018 (7:30-9:30am) for breakfast, and learn from industry leaders on how to avoid talent shortage by including the talent of people with disabilities. Come for a presentation on the Discover Ability Network, and hear from panel of employers who have hired skilled individual with disabilities. The CCRW will be present to answer any questions you might have!

Space is limited. Register for this FREE event now!


Febraury O-News: Investing in Workforce Development Partnerships

OTEC has been leading in the development of workforce strategies to help connect job seekers at all skill levels, including entry level candidates, to the training they need to access jobs. Our sector partnership planning model brings together the powerful voices of employers, stakeholders and practitioners to identify what employers are looking for, and, what employers can do to attract motivated candidates.

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OTEC Workshops

Click here for a complete list of upcoming OTEC workshops

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