Service Excellence

Excellent and consistent customer service is the foundation of any successful business.

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Leadership Excellence

Superior leadership and management skills are the foundation of any successful business.

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Online Learning

OTEC designs and delivers the training and performance solutions you need, where you need them.

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Community Development

OTEC develops workforce development strategies and initiatives for provincial, national, and international service industries.

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OTEC Experience Us.

OTEC helps organizations and destinations develop their people, improve performance and achieve their goals for business success.

Our exceptional service excellence training, engaging front-line and leadership level training workshops, performance solutions and industry-specific emerit occupational certifications are designed for tourism, hospitality, healthcare, retail, retirement, transportation, financial, law enforcement, education and a host of other service sectors. Available in both facilitator-led and e-learning formats, our team of consultants will help assess your organization's needs and take your business to the next level. OTEC is a government approved Canada-Ontario Job Grant training supplier.

What's New

Sep
13

OTEC welcomes new Vice President to executive team and announces team promotions

OTEC is pleased to announce three staff promotions and a new Vice President.

Sep
07

Creating awareness for the prevention of harassment

OTEC & ORHMA launch awareness and training program to stop sexual violence and harassment in Ontario's hospitality industry.

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Click here for a complete list of upcoming OTEC workshops

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