Service Excellence

Excellent and consistent customer service is the foundation of any successful business.

Read More

Leadership Excellence

Superior leadership and management skills are the foundation of any successful business.

Read More

Online Learning

OTEC designs and delivers the training and performance solutions you need, where you need them.

Read More

Community Development

OTEC develops workforce development strategies and initiatives for provincial, national, and international tourism, hospitality and service industries.

Read More

OTEC Experience Us.

OTEC helps organizations and destinations develop their people, improve performance and achieve their goals for business success.

Our exceptional service excellence training, engaging front-line and leadership level training workshops, performance solutions and industry-specific emerit occupational certifications are designed for tourism, hospitality, healthcare, retail, retirement, transportation, financial, law enforcement, education and a host of other service sectors. Available in both facilitator-led and e-learning formats, our team of consultants will help assess your organization's needs and take your business to the next level. OTEC is a government approved Canada-Ontario Job Grant training supplier.

What's New

Mar
26

March eNews: Enhancing International Visitor Relations

The PanAm games are projected to bring more than 250,000 visitors to Ontario...

Mar
12

Blog Posting: Benefiting from International Interactions

Canada is growing as an international travel destination. Is your business prepared to attract and serve this diverse market?

Read More



Click here for a complete list of upcoming OTEC workshops