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Customer service expectations are constantly evolving. Since 1991, OTEC has been helping retail businesses develop the skills of team members to ensure consistent and excellent service is provided to all retail customers.

Improve the service experience at your retail location with OTEC’s highly engaging training programs.

Service Excellence Series

Service Excellence Dynamics elearning Course

Food Court Ambassador Workshop

Leadership Excellence Series

Train the Trainer Series

emerit Occupational Standards and Certifications

Additional OTEC Trainng Solutions

For more information on OTEC’s training and consulting solutions for police services, contact:


Sherry Sibio
Vice President, Client Solutions
416.622.1975 ext. 212 ssibio@otec.org