RETIREMENT COMMUNITY

Retirement community client expectations are constantly evolving. For over the past 10 years, OTEC has been helping retirement communities develop the skills of team members to ensure consistent and excellent service to residents and their families.

Improve the service experience at your retirement community with OTEC’s highly engaging training programs.

Service Excellence in Retirement Communities

Service Excellence eLearning

Service Excellence Diverse Cultures

Building a Culture of Service Excellence

Coaching for Excellence


“A very well presented and excellent program - very knowledgeable and helpful for front-line staff. I very much appreciated this workshop.”

— Service Excellence Participant ,
Jarlette Retirement Lodges


For more information on OTEC’s training and consulting solutions for police services, contact:


Wendy Paradis
Vice President, Client Services
416.622.1975 ext. 212 wparadis@otec.org