OTEC produces monthly eNews letters communicating industry trends and issues in addition to our Workforce Development Updates which include up-to-date articles and information on OTEC Partnerships and initiatives, training products, success stories and much more.

April O-News: New Service and Sales Strategies Improve Productivity

Employers in many sectors are facing multiple competitive challenges including attracting and retaining new talent, as well as dealing with the impact of the new minimum wage labourlegislation. Combined with the fact that nearly half of Canada’s working population lacks the essential skills prescribed for their occupation, many economists predict large-scale job losses across the service sectors in core entry-level positions. This is particularly true for the hospitality and retail sectors where minimum wage increases, combined with skills and performance gaps, are preventing employers from achieving the productivity gains they require to achieve business results.

Learn more about CSR Customer Service Results Service & Sales Training & Certification, and how to bring it to your business.

March O-News: Emotional Intelligence & Customer Service

Many organizations hire for a combination of experience, skills and emotional intelligence. OTEC’s new training workshop called, Service SMARTS, enables employees to experience the direct impact of their EQ to improve external and internal customer service relationships.

Learn how OTEC’s new Service Smarts workshop prepares individuals with the skills and thought processes to create memorable service experiences utilizing emotional intelligence. 

February O-News: Investing in Workforce Development Partnerships

OTEC has been leading in the development of workforce strategies to help connect job seekers at all skill levels, including entry level candidates, to the training they need to access jobs. OTEC’s sector partnership planning model brings together the powerful voices of employers, stakeholders and practitioners to identify what employers are looking for, and, what employers can do to attract motivated candidates. Successfully implemented in four Ontario regions: Kitchener/Waterloo, Kingston, Windsor and Toronto, OTEC has seen quantifiable results and actionable outcomes benefitting those regions.

December O-News: The Discover Ability Network

OTEC is committed to connecting employers to people with all abilities seeking tourism and hospitality industry jobs. A partner with the Discover Ability Network, OTEC enables persons with disabilities to access jobs and employers to find the talent they need. The Discover Ability Network has been developed to connect people with disabilities seeking job opportunities and to promote the business case for this.

November O-News: Sexual Harassment in the Workplace

25% who reported it found that management was unresponsive. It's time to shift the thinking around sexual harassment in the workplace. Together we will lead teams in shifting thoughts, attitudes and culture to foster zero tolerance in the workplace. 

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To find out more about how OTEC can help improve your organization contact:

Adam Morrison
Vice President, Projects and Partnerships
416.622.1975 ext. 236 amorrison@otec.org