TOURISM SOLUTIONS

OTEC is the leader in tourism and hospitality training and workforce development consulting. Since 1991, our team has been helping organizations and destinations attract, develop and retain high performing employees.

We offer a broad range of training solutions through our Service Excellence and Leadership Excellence Series of training workshops and OTEC’s highly interactive, Service Excellence Dynamics eLearning course, available 24/7.

As the certifying body for national emerit tourism and hospitality standards and certifications for the province of Ontario, OTEC works with partners across the country to ensure that high quality, industry-led standards are developed and available for all tourism and hospitality stakeholders.

OTEC also provides our tourism and hospitality clients with a variety of consulting solutions, including assistance with the creation and execution of workforce development strategies; quality standards; Tourism Ambassador and designation programs.

Contact OTEC to find out how our team can help your organization or destination improve service, increase productivity and professionalism, and grow your customer base.


Destinations that offer Ambassador training programs have front-line employees and volunteers that play a critical role in creating quality visitor experiences. The result is that visitors who have positive experiences spend more, share their positive perceptions, and are more likely to return in the future.

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