Diversity Excellence Series

As experts in service excellence, OTEC has developed several programs to enhance your organization’s sensitivity to, and awareness of, people with special needs.

This series of full and half day workshops will help enhance your organization’s reputation and build client loyalty by enabling your employees to respond to the unique needs of seniors, a diverse clientele and persons with disabilities through exceptional customer service and support.

Most OTEC workshops on this page qualify for funding under the Canada-Ontario Job Grant. For more information on the Canada-Ontario Job Grant please visit http://www.otec.org/Training-Solutions-Overview/Canada-Ontario-Job-Grant.aspx

Contact us for more information.

Service Excellence for Diverse Cultures

This program provides tools that will further enhance customer service skills and confidence when providing service to customers from diverse cultures.

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Service Excellence for Chinese Visitors

This program provides knowledge, tools and skills needed to serve and build long-lasting customer loyalty with Chinese visitors.

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Preparing your Business for International Visitors

This program provides the tools and knowledge to prepare your business to welcome and serve visitors from around the world.

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Maximizing Diverse Teams

This half day program provides managers with tools to attract and retain diverse teams.

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Accessible Service Excellence – Front-line

This program provides the concepts, model and tools to further enhance skill and confidence when providing service to persons with a disability or accessibility needs.

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Leading Accessible Service Excellence – Management

This program provides leaders with the concepts, model and tools to further enhance skill and confidence when coaching teams who are providing service to persons with a disability or accessibility needs.

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Taxi Accessibility Program – Front-line

This program provides customer service skills and procedures when providing service to persons with disabilities in your taxi.

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Let OTEC’s Diversity Training programs help your organization create memorable service experiences for all customers.


Contact:

Sherry Sibio
Vice President, Client Solutions
416.622.1975 ext. 212
ssibio@otec.org


OTEC’s Leading Accessible Service Excellence and Accessible Service Excellence comply with AODA customer service standards.