Speakers Series

OTEC offers a selection of dynamic and engaging conference, AGM, or orientation topics to ensure your event is a success. Ask about customized presentations!


Service Excellence

This dynamic, interactive and engaging 1 hour presentation is designed to introduce participants to the skills and tools necessary to create memorable service experiences, resulting in customer loyalty and successful customer-centric organizations.

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Building a Culture of Service Excellence

This interactive and engaging 1 hour presentation will explore how your business and destination can increase visitation and revenues through improved customer service experiences. Participants are introduced to the most up to date service theories, strategies and best practice tactics for creating, implementing and sustaining a culture of service excellence.

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Creating Memorable Experiences

Creating positive, memorable experiences with customers has a direct link to customer loyalty. In this lively, interactive presentation, participants will learn how to evaluate their current customer experiences and apply that knowledge to achieve more memorable customer experiences each and every day.

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Coaching for Excellence

A great leader is one who not only knows the way, but who is able to show the way! In this workshop you will learn skills and acquire tools to coach and develop your employees to increase their performance, involvement and sense of ownership with your organization. You will explore the advantages to developing your employees, coaching obstacles that managers face, and informal and formal coaching techniques that will help you develop a highly motivated team.

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“Thank you for opening my eyes and helping me get back on track with understanding and servicing others!”

— Manager
Campus Living Centres



 

Sherry Sibio
Vice President, Client Solutions
416.622.1975 ext. 212
ssibio@otec.org