“We couldn't have been voted TRAVELLERS' CHOICE® 2010 WINNER Best Service in Canada by Tripadvisor without our long term partnership with OTEC.”

Director of Operations
Ste. Anne's Spa
(Voted top spa in Canada for 3 consecutive years by SpaFinder Readers' Choice)

“It has turned out to be the best professional development in my 15-year career.
The trainers were not only masterful in their group facilitation techniques, but they were also very personable, effective and fun in the content delivery. Thank you for inspiring us to be the best trainers we can be. We look forward to maintaining the same quality of excellent service.”

Program Manager
Scarborough North Job Finding Club
Career Foundation

"An excellent foundation that every manager should be exposed to. A tool well worth putting in everyone’s tool box."

President & General Manager
Horseshoe Valley Resort Ltd.

“Our experience working with OTEC was a thoroughly enjoyable one. We were tremendously impressed by the professionalism of their approach and the quality of their work. American Express approached OTEC to develop a service training program for its partners in the restaurant industry. From a fairly sketchy brief, OTEC pulled together a process and product that far exceeded our expectations. They developed a very inclusive process that involved engaging the input and ideas of key people across the industry and created a program that was engaging, entertaining and creative while still presenting rich content.

This was no off the shelf solution. OTEC took the time and effort to research the needs of our audience and consulted with us every step of the way to produce an end product that we were proud to have our company name associated with.”

Vice President of Public Affairs Communication and Quality Services
American Express Canada

“This is a wonderful review of personal interactions – something we should all participate in from time to time at all levels of management.”

VP of Operations
Preferred Healthcare Services Inc.

“This course should be mandated in the Resort Sector. This is great knowledge for all team members, from front-line to executive.”

Director – Recreation & Services
Calabogie Peaks Resort

“I have been on many training courses this year. This has been the best experience from content, to instructor.”

Client Services
St. John’s Ambulance

“These people really know ‘adult learning’ from A to Z.”

Educational Trainer
Canadian Professional Golfer’s Association

“The information on individual learning styles and coping skills discussed for handling challenging participants will be so useful to me in all the workshops that I facilitate. I was so fortunate to learn these tricks and skills so early in my experience as a trainer. Thank you.”

Facilitator
Job Zone d’emploi

“Very good training session. I believe that this will help the new trainers do an excellent job. Transferable to all areas. Good program that might be rolled out to others across the resort.”

Blue Mountain Resort

“Excellent program. Would highly recommend it to others. It has relevant and useful material. Overall, it was one of the best programs I have ever attended.”

National Food & Beverage Manager
CanIan Ice Sports

“The enthusiasm and scope of information covered was truly exceptional! An excellent training tool for any and every organization that claims priority on superior client care.”

Manager of Hospitality Services
Mariposa Cruise Line Ltd.

“Wow! What a helpful learning opportunity. Definitely one of the very best I’ve ever attended. So much information covered (I wouldn’t out a thing – it was all so helpful). This is one of the most, it not the most, useful, effective and enjoyable workshops you’ll ever attend! Thank you.”

Program Facilitator
Youth Opportunities Unlimited

“Great program – certainly creates a positive path and the confidence to deliver quality training.”

Director of Human Resources
CanIan Ice Sports

“This is one of the best, if not the best courses I have attended in 20 years. The staff were all knowledgeable and always eager to help out with new programs. Looking forward to the next course!”

Steward Training Instructor
Department of National Defence
CFB Borden

“This course provided hands-on individualized experience and personal critique for performance improvement. It boosted my confidence and skills. Amazing depth of knowledge in your Master Trainer.”

Director of Communications
Specialty Care Inc.

“This program is a good working tool to begin a recognition program at our facility – the area of concern is morale building and team building.”

Environmental Services Manager
Leisureworld Caregiving Centres

“The program gave me a better sense of what needs to be worked on and how to affect outcomes for both guests and staff. I also became more aware of how things work within the company.”

Restaurant Manager
CN Tower

“Thank-you, thank-you, thank-you. You helped me understand where I should be and how to get there with my team.”

Facility Coordinator
City of Brampton

“The session was very inspiring. It encouraged me to not only correct things that I was doing wrong, but to go back and motivate my staff as well. I think it’s very important to understand the human nature of first impressions and customer loyalty. This course gave a very detailed and understandable description of both.”

Supervisor, Vistor Services
St. Lawrence Parks Commission

“Great course, positive energetic and meaningful to employees in all fields.”

Special Constable
University of Toronto Police

“Many thanks for increasing communication among our members, and focusing different levels (of personnel) toward our common objective.”

Officer in Charge
Strategic Partnership & Heritage
Royal Canadian Mounted Police