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FAQ
    About Training

  • How can I get more information regarding OTEC training programs and the costs involved?

    We tailor our training programs to suit your specific needs. Please contact any one of our Team members and we'll help you design a program that fits your budget and achieves your goals.
  • How can I register myself and/or a group of my employees for an OTEC training program?
    Check out the rotating OTEC public session calendar on our Home Page, which displays a variety of fantastic training programs offered at our Head Office & Training Centre. Then, click on the training program you’re interested in and you’ll be able to download a PDF version of the Registration Form. Fill out this form and fax/email/mail it to:

    Geni McWatters
    Coordinator, Training & Program Development
    Fax: 416.622.7476
    gmcwatters@otec.org

  • How can I organize an OTEC training program at my location and what are the costs involved?

    The OTEC Team is always available to provide consulting or training to help your organization, develop, perform and succeed! Call us today and let OTEC design a training program at your location that fits your budget and achieves your goals:

    Toll-Free: 1.800.557.6832 (within Canada & USA)
    Tel: 1.416.622.1975 (outside of Canada & USA)

  • Can OTEC deliver a training session at my organization or do I need to have my employees come to your Toronto Office?

    For your convenience, OTEC’s team of Certified Trainers are conveniently located across Ontario, Canada and abroad. Contact us today to arrange facilitation of exceptional OTEC Training programs in your organization!

    Toll-Free: 1.800.557.6832 (within Canada & USA)
    Tel: 1.416.622.1975 (outside of Canada & USA)

  • What are the costs for OTEC training packages and how do I purchase them for my organization?

    OTEC does not list prices for our products or services because we tailor them to your specific needs. Contact OTEC’s Team Members for program information and we’ll help you design a program that fits your budget and achieves your goals.

    If you’re already an OTEC client, you can order OTEC training packages by downloading our Material Order Form located on the Client Centre. Simply complete this form and fax/email/mail it back to:

    Geni McWatters
    Coordinator, Training & Program Development
    Fax: 416.622.7476
    gmcwatters@otec.org

    Note: Please place your training orders at least 2 weeks prior to their required date in order for OTEC to accurately prepare the materials required and arrange delivery to your organization.
  • Are OTEC’s training products available in French?

    Yes! OTEC’s Bilingual Trainers facilitate training in French for organizations located throughout Ontario. Many emerit training programs are also available in French. Call us today to arrange for a French language OTEC training program to be facilitated within your organization:

    Toll-Free: 1.800.557.6832 (within Canada & USA)
    Tel: 1.416.622.1975 (outside of Canada & USA)

  • How can I stay up-to-date on the programs and services offered by OTEC?

    Subscribe to our e-newsletter, @ Your Service! You’ll find the latest articles and information on OTEC, our training products and services, careers and more!


    • About emerit®
  • What is emerit certification and who recognizes it?

    Many emerit training products have a Professional Certification option so you can receive recognition for your tourism skills and experience. The Professional Certifications are based on National Occupational Standards that are developed and regularly updated by the Canadian Tourism Human Resource Council (CTHRC). They are recognized both within Canada and abroad. OTEC partners with the CTHRC to administer and deliver the emerit range of training products and Professional Certifications to organizations, educational institutions and individuals across Ontario.

  • How can I get more information regarding emerit Professional Certifications and the costs involved?

    The new OTEC List of Standards and Certifications contains all the emerit National Occupational Standards and Professional Certifications available. The costs for emerit Professional Certifications vary based on the level (front line, supervisory or managerial) and components of the chosen program. For more information regarding certification, please speak with our Manager, Education & Skills Development, Pavla Kazda, (pkazda@otec.org), who will be delighted to answer any questions you may have.

    Toll-Free: 1.800.557.6832 (within Canada & USA)
    Tel: 1.416.622.1975 (outside of Canada & USA)

  • How do I register myself and/or a group of my employees for an emerit professional certification?

    Enrolling in one of our emerit® Professional Certifications is easy! Simply download the emerit Professional Certification Registration Form, fill it out and then fax/email/mail it back to:

    Pavla Kazda
    Manager, Education & Skills Development
    Fax: 416.622.7476
    pkazda@otec.org

    Note: If you wish to make a bulk purchase, please call 1.800.557.6832 toll-free (within Canada & USA) or 1. 416.622.1975 (from outside of Canada & USA).

  • How do I purchase emerit products for my organization?

    It’s easy! Simply download and complete the emerit® Product Order Form. Then fax/email/mail it back to:

    Pavla Kazda
    Manager, Education & Skills Development
    Fax: 416.622.7476
    pkazda@otec.org

    • For Schools

  • Are any OTEC programs available for delivery in high schools?

    Yes! OTEC’s Service Excellence, Communication Excellence, Ethical Excellence, Self Excellence and Team Excellence are available for delivery in High Schools. Once teachers are trained by OTEC to deliver Service Excellence, they are also qualified to deliver the other 4 programs listed above.

    Note: Licensing Agreements must be active for the schools at which these programs are taught.

  • Is Service Excellence a mandatory program at high schools that focus on tourism?

    Currently, the Ontario Ministry of Education has made Service Excellence a required program to be taught at high schools that are delivering the Specialist High Skills Major in Tourism, Hospitality and Business. This is a proud recognition for OTEC’s award-winning program, and we are honoured to be working with the Education sector to help students explore the many career opportunities tourism has to offer!

  • What are the costs involved in delivering Tourism Essentials to students in a High School?

    Tourism Essentials is an emerit Foundation Credential that is widely delivered in the Education sector, especially to Ontario High School students involved in the Specialist High Skills Major in Tourism and Hospitality. For information regarding the costs involved in delivering these programs in an Ontario High School, please speak with our Manager, Education & Skills Development, Pavla Kazda (pkazda@otec.org), who will be delighted to answer any questions you may have.

    Toll-Free: 1.800.557.6832 (within Canada & USA)
    Tel: 1.416.622.1975 (outside of Canada & USA)


    • OTEC Training Centre Locations

  • Where is the OTEC office located in Toronto?

    OTEC’s Head Office and Training Centre is located at:
    21 Four Seasons Place
    Suite 300
    Toronto, ON M9B 6J8

  • How can I get to OTEC’s Head Office?

    Getting to our office is easy! Driving directions are provided below and you can also refer to the map:

    From the East:
    Take Hwy 401 – West
    Exit at Hwy 427 – South (keep to right lane)
    Exit at Burnhamthorpe Road – East (keep to left lane)
    Turn left at 2nd set of traffic lights into The East Mall (keep to left lane)
    Turn left at the first street called Four Seasons Place
    We are in Building 21 on the 3rd Floor!

    From the West:
    Take Hwy 401 – East
    Exit at Hwy 427 – South (keep to right lane)
    Exit at Burnhamthorpe Road – East (keep to left lane)
    Turn left at 2nd set of traffic lights into The East Mall (keep to left lane)
    Turn left at the first street called Four Seasons Place
    We are in Building 21 on the 3rd Floor!

    From the North:
    Take Hwy 427 – South
    Exit at Burnhamthorpe Road – East (keep to left lane)
    Turn left at 2nd set of traffic lights into The East Mall (keep to left lane)
    Turn left at the first street called Four Seasons Place
    We are in Building 21 on the 3rd Floor!

    From the South (downtown Toronto):
    Take the Gardiner – West
    Exit at Hwy 427 – North (keep to right lane)
    Exit at Burnhamthorpe Road – East (keep to left lane)
    Turn left at 1st set of traffic lights into The East Mall (keep to left lane)
    Turn left at the first street called Four Seasons Place
    We are in Building 21 on the 3rd Floor!

    Note: Metered parking is available at our corporate complex for a maximum of $5.00 per day.

  • How can I get to the OTEC Training Centre by public transit?

    The best way to get to the OTEC Training Centre by public transit is by taking the TTC subway and bus.

    Via the TTC:

    Take the Westbound subway to Kipling station (the last stop)
    Take bus number 111 from Kipling station
    Get off at corner of The East Mall and Burnhamthorpe Road
    You will see: Etobicoke Medical Centre diagonally across the road and a building behind it with a blue “SYSCO” sign (this is Building 21, where OTEC is located!)
    Cross the road, and walk towards the building
    We are in Building 21 on the 3rd Floor!
  • Are there Accommodations close to the OTEC office in Toronto?

    Yes! The Sandman Signature Hotel. Most of our participants from outside of the Greater Toronto Area stay here and receive a special OTEC rate! The Sandman Signature Hotel is located at:

    55 Reading Court
    Toronto, Ontario M9W 7K7

    Reservations: 1-800-SANDMAN, quotw OTEC
    OTEC Rate: $99.00/per night + taxes (free parking)


  • What are the hours of operation for your Head Office?

    The OTEC Head Office in Toronto is open Monday through to Friday from 9am to 5pm. We will be closed on the following statutory holidays:

    New Year’s Day
    Family Day
    Good Friday
    Easter Monday
    Victoria Day
    Canada Day
    Civic Holiday
    Labour Day
    Thanksgiving Day
    Christmas Day
    Boxing Day

    The OTEC Head Office in Toronto will also be closed on the days between December 25, 2010 and January 2, 2011, and will reopen at regular hours January 5, 2011.



Looking for more information on our programs and/or services? Please email Client Services at info@otec.org to find out more about how OTEC can help your organization develop, perform and succeed!

Labour Shortages to Reemerge as Ontario's Economy Improves

By 2025, the labour shortage in Ontario's tourism sector will grow to over 80,000 unfilled jobs. The latest update of the Ontario Tourism Labour Supply and Demand Study, Ontario 2010: Economic Recession Only a Temporary Reprieve from Labour Shortages , indicates that, as demand for labour grows, the pool of available workers will have an increasingly difficult time keeping up. Ontario's population is aging, causing labour force growth to slow while demand for services rises. The resulting downtime and missed opportunities could cost Ontario's tourism destinations millions of dollars.

For more information about how your region or business can attract, retain and advance qualified employees in a tightening labour market, contact Adam Morrison, OTEC's Director, Project Development at amorrison@otec.org or 416-622-1975 ext. 236.