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New “Director, Client Services” for OTEC
For Immediate Release: March 15, 2007 Vicki Lymburner, President of OTEC – Training and H. R. Solutions (commonly known as Ontario Tourism Education Corporation, and Customer Service Excellence Corporation) is pleased to announce that Wendy Paradis joins the organization as Director, Client Services, on March 21, 2007. About to launch a new OTEC strategy, vision, and brand, Ms. Lymburner states that Ms. Paradis will be a pivotal member of the team for the future. Most recently “Organizational Effectiveness and Business Development Consultant” for Andrew Peller Company, Wendy assisted the winery teams in developing their business strategy, and in cultivating an award-winning customer centered sales culture. Prior to this, as “Vice President Sales and Marketing”, she lead the sales and marketing efforts for the Membership, Automotive, Travel and Insurance divisions of CAA Western Ontario, after serving as Director of Sales and Marketing, Travel Services for many years. Combined with her earlier years spent as Director of Sales Western Ontario, National Manager of Business Travel Development, and Sales Manager, The Thomas Cook Group, Wendy brings a wealth of experience to OTEC. Wendy has a Bachelor of Arts: Business Administration and Commercial Studies from University of Western Ontario; and a Travel and Tourism Diploma from Centennial College. Ms. Lymburner believes Wendy’s background, and excellent client service focus, is an excellent “fit” for OTEC and our partners. Leading our business development and client services team, she will be instrumental in assisting OTEC in achieving our growth and branding objectives, and in implementing our new strategic plan, sales, and CRM programs. OTEC – Training & H.R. Solutions is a not-for-profit, independent training, human resource development and service organization which has evolved from the 2005 consolidation of the Ontario Tourism Education Corporation (OTEC) established in 1991, and Customer Service Excellence Corporation (CSEC) established in 2001. Originally formed through a partnership with industry, government, labour and education to offer training programs, standards, certification and consulting services to aid the development of front line, supervisory and management staff in the tourism and hospitality sectors, the organization has evolved to provide an extensive range of “Customer Service Excellence” and specialized training products to the Healthcare, Police, Transit, Spa, Gaming, and Financial sectors. OTEC is Ontario’s representative on the Canadian Tourism Human Resource Council (CTHRC), the national sector council for tourism, funded by Human Resources Development Canada. The administration of national programs, the sale of federally developed training materials, based on nationally recognized standards, coupled with the fulfillment of federal contracts provided to OTEC by the CTHRC, provides some of the operating funds for the Corporation. OTEC – Training & H.R. Solutions The re-branding of the organization to OTEC – Training and H.R. Solutions, reinforces the business and service delivery model that has evolved over the past number of years. As a source for customer service and interpersonal skills training and program development, OTEC provides education products and services to tourism, hospitality, education, healthcare, transportation, financial services and manufacturing markets, as well as employment centres, and social service businesses across Ontario, nationally, and internationally. For more information on OTEC’s products and services please go to www.otec.org OTEC – Training and H.R. Solutions -0- |
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