OTEC is the exclusive Ontario distributor of emerit products! Based on National Occupational Standards for the Canadian Tourism industry, emerit training products cover a broad range of positions and, in many cases, provide the opportunity to become professionally certified.     emerit online provides a learning environment rich with interactive content to support your skill development. It helps to maintain consistent performance levels and service standards that ensure success!  
       
     

Thinking of becoming professionally certified? Most emerit online courses include exam preparation information, a self-review checklist and a final course assessment where you can provide feedback on your learning experience. Our convenient Learning Management System allows you to track your progress and compile your own online portfolio.

Be counted among the elite in your occupation – become professionally certified! Learn more by visiting OTEC’s Tourism & Hospitality page and the new emerit online learning facility at www.emerit.ca

emerit online learning provides flexible, convenient and cost-effective training that features:

  • Interactive content that helps you to learn and understand skills, knowledge and workplace responsibilities
  • Video, voice-overs and graphics to create a fun and engaging learning experience
  • Practice activities, quizzes and information on the National Occupational Standard.
     
   
   
   
   
   
     
 
     
   
 
     
  Bartenders are masters of mixology, but with emerit training they can become elite champions in the Food and Beverage industry! With this program bartenders become skilled at managing alcohol risks, learn the best selling techniques, develop extensive beverage and serving knowledge and enhance their ability to provide outstanding service.
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  This online course is perfect for new entrants to the workforce or those looking to upgrade their skills. Communications, teamwork, computers and safety are just some of the many critical skills you’ll develop. With Tourism Essentials, you gain the transferrable skills for building a rewarding tourism career full of endless possibilities!
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  From marketing plan implementation to resource coordination, this online course provides you with the tools you need to deliver events that exceed client expectations - every time! With emerit online, you’ll develop a wide variety of interdisciplinary skills that will help you deliver events on time and on budget.
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  Make your event execution flawless! This online program will help develop your event management skills so you can manage an event of any scope - whether it’s an executive conference for 200 or retirement party for 20. Shine as an event manager by studying event planning, risk management, marketing strategies and more!
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  Exceed guest expectations by mastering the skills for excellent service! Learn effective selling techniques, the art of table service, ways to respond to guest needs and more with Food and Beverage Server online! No matter where you work, this training will help you serve everything from cocktails to martinis with style and sophistication.
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  Wow your guests and bring out the best performance in your staff with Food and Beverage Manager online training! You’ll learn how to plan, direct and control all areas of beverage services at your establishment, while becoming skilled at all elements of human resource management.
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  With Front Desk Agent training, you have the power to deliver a positive and lasting impression to every single guest! This exceptional online program covers all of the current skills to ensure exceptional guest experiences and return business. Developing in-depth knowledge regarding your establishment and the confidence to handle any situation are just two of the many valuable things you will learn.
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  Available Spring 2008!
Develop your passion for culture and history with Heritage Interpreter training! By becoming skilled at the fundamentals of interpretation, you’ll help others see the beauty of a natural, historical or cultural theme, develop interactive programs and recognize the importance of preserving resources.
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  Make guests feel like they’re staying at a five-star resort while they travel! You are the face of your establishment and with Housekeeping Room Attendant training, you’ll learn everything from the ins and outs of effective communication to the keys to maintaining a clean and safe property.
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  Deliver the ultimate guest experience! This fantastic online training opportunity will turn you into a multi-tasking, jack-of-all-trades reservation sales agent. You’ll develop the confidence and knowledge to promote a company’s products and services, handle office operations effortlessly and deliver unparalleled customer service.
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  Available Spring 2008!
Think you can be sales manager of the year? emerit Sales Manager training can help you get one step closer to that goal! You’ll learn how to use your sales savvy and passion for success to motivate others, achieve sales goals and perfect your selling skills.
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  Learn how to develop and retain a top performing workforce while making your establishment the destination of choice for guests! With online Supervisor training you’ll learn everything from valuable people management strategies to insightful ways to boost revenues.
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  Excel at promoting tourism products so guests stay longer and return often! As the critical link between the visitor and the service provider, this training will help you develop a variety of merchandising, selling and administrative skills so you can assist in running a successful tourism business while delivering exceptional service!
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  French CD-Rom version available Spring 2008!
The HR Tool Kit is your comprehensive resource for daily and strategic HR needs. Developed by human resource specialists and tourism professionals, it provides practical tools, tips and resources you’ll use each and every day. The emerit HR Tool Kit provides a forward-thinking, tactical approach for handling resource allocations and all facets of people management.
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  Designed for entrepreneurs and small tourism business owners, Business Builders contains an assortment of valuable management tools, resources and templates. Business Builders functions as a “how to” resource, leading you through the critical steps of small business planning, start-up and day-to-day management. It covers everything you need to operate a successful business – from developing a solid business plan to product development and marketing.
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To learn more about these exciting training programs or national certification please contact our Training & Certification Coordinator, Kamaljeet Singh at 1.800.557.6832 ext. 217 or ksingh@otec.org