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Bartender
Bartenders are masters at making cocktails just as they are masters of managing alcohol risks. This program will help Bartenders learn how to prepare quality drinks, control alcohol risks, control waste, and promote facilities. This online course is an excellent resource to help you prepare for the current Certification program.

Event Coordinator
The Event Coordinator online training is divided into modules including marketing plan implementation, professionalism, and human resources co-ordination. It provides you with an interesting and valuable learning tool that will assist you in becoming a skilled, knowledgeable, and professional event co-ordinator!

Event Manager
The Event Manager online program includes modules such as event planning and management, risk management, and marketing. It has been developed by tourism professionals and will help you learn more about the skills and knowledge you need to shine as an event manager!

Food and Beverage Server
Exceed guest expectations by mastering the skills for excellent service. Learn effective selling techniques, the art of table service, ways to respond to guest needs and complaints, and more with Food and Beverage Server online!

Food and Beverage Manager (Available Spring 2008)
Food and Beverage Managers require excellent sales, human resource management, communication, and leadership skills in order to excel. This engaging program is an excellent certification resource!

Front Desk Agent
Front Desk Agents are often the first and last contact guests have with your property. This online program covers all of the current skills to ensure efficiency, optimum guest experiences and return business at your property!

Heritage Interpreter (Available Spring 2008)
Heritage Interpreters promote positive experiences of a natural, historical or cultural theme and present information by relating the subject to the participant’s frame of reference, through culture, ethnicity, or language. This program includes modules like the fundamentals of interpretation, program development, and program delivery and is an excellent certification resource!

Housekeeping Room Attendant
Housekeeping Room Attendants promote a positive image of the property, interact with guests in a hospitable manner, and ensure comfort and security of guests by paying attention to organization, cleanliness and presentation in guest rooms and public areas. This online course is structured to engage and assist you in progressing with your certification to achieve success!

Reservation Sales Agent
Reservation Sales Agents facilitate the promotion, sales, and bookings of a company’s products and services, handle administrative duties effectively, and maintain professionalism. Consisting of modules covering general tourism knowledge, client relations, and selling skills, this online training is interactive and memorable!

Sales Manager (Available in Spring 2008)
Sales Managers are primarily tasked to sell products and services of an organization as identified in its sales and marketing plan. This course includes modules of professionalism, product knowledge, market planning, and selling skills, and is an excellent study resource to help you prepare for this certification!

Supervisor
Supervisors are individuals who are responsible for overseeing others, directing customer service, and ensuring that an organization’s policies and procedures are implemented. This online training provides you with an interesting and valuable learning resource that will help you to become a skilled and effective supervisor within your organization!

Tourism Essentials
Tourism Essentials is developed specifically for new entrants to the workforce, or for those looking to upgrade their skills. The course includes modules and lessons structured to engage learners and assist them in progressing through the material in a logical manner. This course includes an online practice exam to prepare you to write the National Tourism Essentials exam. Successfully completing this program demonstrates that the learner has knowledge of essential skills required for employment in tourism, and you will receive a certificate that is nationally recognized.

Tourism Visitor Information Counsellor
Tourism Visitor Information Counsellors promote tourism products to encourage longer stays and return visits, gather information to develop new resources, and perform administrative tasks to assist in the successful operation of a facility. This innovative online training is an excellent certification resource!