Team Excellence is designed to provide managers, supervisors and front line staff with the practical tools and techniques they need to create a high performing, customer-centered team.

Choose this fun one-day, interactive session and learn the skills required to build a sense of teamwork and morale within your company!

Program At A Glance

Teams
Team work activity
Dream Team list
Key components of a great team

Team Strengths
Identifying individual service strengths
Building on service strengths How service strengths contribute to a service team

Team Development
Team cycles
Tips for handling team cycles

Managing ‘Hot Buttons’
Communication traps
Managing personal ‘Hot Buttons’
‘Pillow Method’ in action
Your own scenario

Feedback
Giving and receiving constructive feedback
How to provide feedback
Feedback worksheet

Problem Solving
Problem solving and customer satisfaction
Weighing the options
Steps to effective problem solving
Action Plan

Who Should Attend

• Front line staff
  
• Supervisory staff
  
• Management

Session Details

• One day session
  
• Between 15-20 participants
  
• Interactive format
  
• Take-away participant manual
  
• Certificate of Recognition, and lapel pin upon completion

Contact us for upcoming workshops!