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E-Newsletter Archives

  @ Your Service - Summer 2009
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New Ways to Keep Customers: Disney has the Key!

When it comes to keeping customers coming back for more, no company works their magic better than Disney. MORE
     
  @ Your Service - Winter 2009
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The Best Recession-Buster? Service Excellence!
In today's challenging economic times, there’s no such thing as "recession proof" – but you can help make your business recession resistant through consistent customer service excellence. MORE
     
  @ Your Service - Fall 2008
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Not-for-profits Embrace Service Excellence!
As an increasing number of people look to Employment and Social Services for training, assistance, child care or advice, it is important that they receive the best possible customer service and professionalism from not-for-profit service providers throughout Ontario. MORE
     
  @ Your Service - Summer 2008
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Accessibility for All!
How can you make your organization stand out from the rest? What can you do to encourage customer loyalty? Why do your customers continue to access your services? MORE
     
  @ Your Service - Spring 2008
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Visit OTEC'S Exciting New Website!
OTEC has completed its re-branding with the launch of a brand new website! The new site is designed to assist companies and organizations with the tools they need to attract and retain high performing employees and become Employers of Choice. MORE
     
  emerit Online Training - February 2008
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Certifications for Small Business Operators
emerit online training programs offer training and certification programs designed especially for small business operators. Choose these exceptional programs to help you develop, perform and succeed! MORE
     
  emerit Online Training - January 2008
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Improve Your Service and Professional Standards!
emerit online training programs are a “comprehensive solution” to support your employee skill development and to maintain consistent levels of performance standards and service within your organization. MORE
     
  @ Your Service - Winter 2008
   

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OTEC: Helping Business Develop, Perform and Succeed
OTEC is proud to present our new brand in the form of an exciting
new image and an increasingly wide array of innovative HR solutions,
tools and resources. MORE

     
  @ Your Service - October 2007
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OTEC Introduces New Human Resource E-Learning Tool!
NEW!! A CD-ROM and workbook to help Managers and Business Owners identify gaps in performance and close those gaps through training - only from OTEC! MORE
     
  @ Your Service - April 2007
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The Art of Hiring Smart
Why do organizations continually struggle with the hiring process? How can a company get it so right once and so wrong the next time? MORE
     
  @ Your Service - November 2006
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New HR Division Improves Employee Productivity
Every business knows the importance of getting the highest level of productivity and performance from every employee - but doing it is a significant challenge. MORE
     
  @ Your Service - July 2006
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Lymburner Sees Innovation As Key To Growth
OTEC's new President, Vicki Lymburner, is already strengthening partnerships and building non-traditional relationships with a view to growing the number of training products available under OTEC and CSE and expanding into sectors such as health care, financial and transit. OTEC, as a leader in providing human resources, training and organizational solutions to the Tourism and Service Sectors, is poised to develop even further under the vision and experience of Ms. Lymburner. MORE

 

New Workshop!

OTEC's new Building a Culture of Service Excellence workshop provides managers and owners with the most up-to-date tools to create a customer-centric organization. Utilizing progressive and proven customer service strategies for building and sustaining a service excellence culture, you will gain the skills to proactively develop your teams and achieve a competitive service advantage!

Click here for more information.