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Managing a business can be challenging, but the new emerit Business Builders CD-Rom and emerit HR Tool Kit CD-Rom can help make it easier!
The emerit Business Builders CD-Rom is bilingual and covers everything from developing a solid business plan to product development and marketing. It can be used as a self-directed resource to assist tourism business owners in reviewing current planning and management practices using practical management tools, resources, and templates. MORE |
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As a business owner, manager or HR specialist, every day you are challenged to find new and innovative recruitment and retention techniques to ensure you have the great people you need to run your business. Yet, despite your best efforts, you still find it difficult to find and keep the people you need. Well, look no further - now you can access information about a new source of experienced, dedicated employees through the Temporary Foreign Worker Program! As one of many H.R. solutions available to you OTEC will help guide you to the solutions best meeting your needs.
In partnership with the Canadian Tourism Human Resource Council (CTHRC), OTEC has introduced a Temporary Foreign Worker Program to support Tourism and Hospitality Industry employers. The program is designed to provide you with information and tools to help you access experienced, high-caliber employees that can help mitigate immediate and future labour shortage concerns.
Many businesses in Ontario have begun to hire Temporary Foreign Workers (TFWs) as one of many recruitment strategies and report exceptional results. MORE |
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Beautiful beaches. Meandering coastal drives. Spectacular hiking, biking and camping. The only thing that could make the Georgian Bay region better is exceptional customer service — and service excellence is a key objective of a multi-phase project the Georgian Bay Scenic Coastal Route is delivering in partnership with OTEC.
The Georgian Bay region aims to reinforce its reputation as a destination for repeat visits and year-round tourism. The first phase of the project involves driving tours of the Georgian Bay coast that highlight local attractions. This initiative is designed to attract international travellers to the area as well as encourage domestic travel within it by capitalizing on abundant natural beauty, a wide variety of outdoor activities, and a rich marine heritage. MORE |
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Make smarter, more proactive HR decisions around jobs in the Canadian tourism sector by leveraging the Canadian Tourism Human Resource Council’s (CTHRC) Annual Employer Survey. Provide your input, and then learn from the results - results that can help you manage staffing issues, minimize employee turnover and implement beneficial training programs that will ultimately boost your sales.
Created with busy schedules in mind, the survey takes only 12 to 15 minutes to complete, and all answers remain completely confidential. If you need to close the survey before you’ve completed it, no problem: Any responses provided will be saved, and clicking on the link later will allow you to continue where you left off. MORE
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OTEC (smaller) is proud to announce it has teamed up with Ontario’s Ministry of Education and Boards of Education to introduce the Specialist High Skills Major (SHSM) for secondary school students pursuing careers in the tourism and hospitality industry.
The SHSM is a Ministry-approved program that allows secondary school students to acquire the skills, knowledge, and recognized certification necessary for employment in various economic sectors.
It is an important new educational benchmark for tourism and hospitality that will ensure the essential skills specific to this sector are part of Ontario’s secondary school curriculum. MORE
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September
Leading Accessible Service Excellence
September 29th
Hiring the Best
September 24th
October
Engaging Gen Y
October 8th
Service Excellence
October 21st
Designated Trainer Program
October 21st, 22nd, 23rd
November
Coaching for Excellence
November 12th
Register now for one of these engaging workshops!
All dates are subject to change |
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On November 17th-19th 2008, at the Fairmont Winnipeg, Winnipeg, MB, the Canadian Tourism Human Resource Council (CTHRC) will be holding its Annual Tourism HR Forum. This year’s theme is "Great People. Now."
This year's event brings together HR executives, educators and corporate trainers to discuss critical human resource issues currently facing the tourism sector, including the labour shortage, staff recruitment, retention, and training.
Register on-line today and be eligible to win two Economy Class tickets donated by Air Canada for travel to any Air Canada destination in Canada! The winner will be announced at the Forum.
For more information, please contact the Canadian Tourism Human Resource Council (CTHRC) at hrforum@cthrc.ca; or visit www.cthrc.ca.
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Improve your team’s performance with OTEC’s Performance and Training – A Manager’s Guide.
This easy-to-use CD-Rom and workbook helps managers and business owners identify and improve on performance gaps within their company using engaging performance management modules that include:
1. Performance Reviews
2. Learning Styles
3. Aligning Training Within Your Organization
4. Tracking Training
5. Selecting the Right Training Program
Right now, you can take advantage of our special introductory price of $79.00 – that’s $20 off your purchase! But hurry – this limited-time offer is only valid until August 31st, 2008.
Please contact Wendy Paradis, V.P. of Client Services at 416-622-1975 ext. 212 or wparadis@otec.org to order today!
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For further information concerning OTEC products and services please call:
1-800-557-6832, visit our website at www.otec.org or email us at: info@otec.org. If you do not wish to receive future editions of this newsletter please unsubscribe. |
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Home | Contact Us | Careers at OTEC | Français
How can you make your organization stand out from the rest? What can you do to encourage customer loyalty? Why do your customers continue to access your services? There are a number of reasons, but none more important than providing excellent and consistent service levels to every customer, every time!