HISTORY & OVERVIEW

OTEC is an independent, not-for-profit Training and Human Resource Solutions organization. The company evolved from the 2005 consolidation of the Ontario Tourism Education Corporation (OTEC) established in 1991, and Customer Service Excellence Corporation (CSEC), established in 2001. OTEC is provincially registered as the Ontario Tourism Education Corporation.

Originally created to address the human resource needs of Ontario’s Tourism and Hospitality Industry, OTEC acts as a liaison between industry, education, government and labour. As the coordinating body addressing the vital human resource issues facing the Tourism and Hospitality Industry, the organization is not membership-based, but works with other associations and partners to serve the human resource needs of their memberships and clients. Funding for OTEC began with federal and provincial public sector money, combined with private sector investments of time and involvement.

OTEC is Ontario’s representative on the Canadian Tourism Human Resource Council (CTHRC), the national sector council for tourism, funded by Human Resources Development Canada. CTHRC brings together all the provinces and territories to coordinate tourism training efforts across Canada. The administration of national programs, the sale of federally developed training materials based on nationally recognized standards, coupled with the fulfillment of federal contracts provided to OTEC by the CTHRC, provides some of the project funds for the Corporation.

OTEC TODAY

The re-branding of the organization to OTEC reinforces its capabilities as a comprehensive source for customer service and interpersonal skills training and program development. OTEC provides education, training, and human resource products and services to tourism, hospitality, education, healthcare, transportation, financial services, and manufacturing markets, as well as employment centres, and social service businesses across Ontario.

OTEC aims to enhance the growth of a professional training and customer service excellence culture, and to assist organizations in building competitiveness by becoming “Employers of Choice” through excellent human resource practices. We provide the tools and resources to support clients’ business and human resource objectives, marketing and brand promise goals, enabling them to develop, perform and succeed.

OTEC continually develops new programs to meet evolving industry needs. Thousands of businesses and hundreds of educational institutions have accessed our programs. Our network of Host Organizations, Licensed Distributors and Trainers have trained tens of thousands of individuals across Canada, the U.S. and overseas. All OTEC programs are based on adult learning principles and are designed to create a non-threatening, participative and interactive learning environment.

OTEC Head Office and Training Centre
21 Four Seasons Place, Suite 300, Toronto, On M9B 6J8
Telephone: 416-622-1975; Toll Free: 1-800-557-6832; Fax: 416-622-7476
Website: www.otec.org