Accessible Service Excellence Designated Trainer Program is designed to give in-house trainers the ability to effectively deliver OTEC's Accessible Service Excellence program. It provides trainers with a solid understanding of the Accessibility for Ontarians with Disabilities Act (AODA) legislation, the concepts, model and facilitation tools to further enhance skill and confidence when training teams who are providing service to persons with a disability or accessibility needs.

Program At A Glance

Day 1

• Presentation of the 3 ½ hour frontline Accessible Service Excellence program
• Review of Accessibility for Ontarians with Disabilities Act (AODA) and application to your workplace
• Develop an understanding of the training compliance component of AODA
• Discover how to meet specific needs of customers with varying disabilities within your workplace
• Develop your workplace action plan and next steps

Day 2

• Designated Trainer Program – Delivery
• Adult learning principles
• Learning style/trainer style inventory
• Techniques to handle difficult participants
• Learn to train Accessible Service Excellence
• This program complies with the AODA customer service standard.

Session Details

• Two (2) day session;
• 8 hours per session
• Between 6-12 participants
• Interactive format
• Take-away manual & trainer resources
• Certificate of recognition

* For more information about the new AODA legislation please visit the Ontario Ministry of Community and Social Services.