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academic programs

As Ontario’s Tourism Sector Council and Human Resource Organization, OTEC has three primary goals. These include:

  • Developing the provincial labour market
  • Establishing service and occupational standards
  • Improving Ontario’s competitiveness as a tourism destination.

To that end, OTEC partners with over 320 high schools, 25 public and private career colleges and 9 universities across the province to prepare students and transitioning adults for careers in tourism and hospitality.

OTEC’s Academic Programs provide public and private educators with flexible, cost-effective methods of integrating innovative, topical curricula into course programming.  

High school teachers and post-secondary instructors can obtain qualifications to deliver OTEC Academic Programs. Qualified instructors receive access to National Occupational Standards, Certifications and Sector Council tracking systems to support their students’ success.

Learn more about OTEC’s range of Academic Programs in this section of our website, or contact Shurland George, Manager, Education & Skills Development, for more information!

Service Excellence for Education Leaders
Professional Development for the Education Sector

Customer Service Skills 
emerit® Professional Certification & National Designation
Tourism Essentials
Canadian Workplace Essentials
Canadian Academy of Travel & Tourism (CATT)

New Workshop!

OTEC's new Building a Culture of Service Excellence workshop provides managers and owners with the most up-to-date tools to create a customer-centric organization. Utilizing progressive and proven customer service strategies for building and sustaining a service excellence culture, you will gain the skills to proactively develop your teams and achieve a competitive service advantage!

Click here for more information.