As experts in service excellence, OTEC has developed several programs (see below to view which comply with the AODA customer service standard) to enhance your organization’s sensitivity to, and awareness of, people with special needs. This series of full and half day workshops will help enhance your organization’s reputation and build client loyalty by enabling your employees to respond to the unique needs of seniors, a diverse clientele and people with disabilities through exceptional customer service and support.

Accessible Service Excellence*
Leading Accessible Service Excellence*
Accessible Service Excellence for Designated Trainers
Accessible Service Excellence Designated Trainer Program
Senior Excellence
OPTA SkilForm– Disability Awareness Training for Transit Drivers
OPTA SkilForm – Disability Awareness Training for Transit Drivers Train the Trainer
OPTA Accessibility Customer Service Training for Sedan Drivers and Dispatchers
OPTA Accessibility Customer Service Training for Sedan Drivers and Dispatchers - Train the Trainer

*This program complies with the AODA customer service standard.