As experts in service excellence, OTEC has developed several programs to enhance your organization’s sensitivity to, and awareness of, people with special needs. This series of full and half day workshops will help enhance your organization’s reputation and build client loyalty by enabling your employees to respond to the unique needs of seniors, a diverse clientele and people with disabilities through exceptional customer service and support.

Accessible Service Excellence
Leading Accessible Service Excellence
Accessible Service Excellence for Designated Trainers
Accessible Service Excellence Designated Trainer Program
Senior Excellence
Diversity Excellence
OPTA SkilForm– Disability Awareness Training for Transit Drivers
OPTA SkilForm – Disability Awareness Training for Transit Drivers Train the Trainer
OPTA Accessibility Customer Service Training for Sedan Drivers and Dispatchers
OPTA Accessibility Customer Service Training for Sedan Drivers and Dispatchers - Train the Trainer