Accessible Service Excellence provides participants with the concepts, models, tools and skills to further enhance skill and confidence when providing service to persons with a disability or accessibility needs. Enhance service levels, teamwork and corporate reputation with this exceptional workshop!

Program At A Glance

• Develop an understanding of various disabilities
  
• Recognize gaps when providing customer service
  
• Better appreciate the value and benefits of improving services for persons with a disability
  
• Review relevant AODA legislation*
  
• Learn the core principles for communicating with customers with disabilities
  
• Discover how to meet specific needs of customers with varying disabilities

Who Should Attend

• Front line employees
  
• Supervisors
  
• Managers

Session Details

• Half (1/2) day session
  
• Between 10-25 participants
  
• Interactive format
  
• Take-away resource guide
• Certificate of recognition

This program complies with the AODA customer service standard.

* For more information about the new AODA legislation please visit the Ontario Minsitry of Community and Social Services.