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OPTA Accessibility Customer Service Training for Sedan Drivers and Dispatchers
OPTA Accessibility Customer Service Training for Sedan Taxi Drivers and Dispatchers focuses on developing taxi driver and dispatchers customer service strengths when providing service to individuals with disabilities. The skills taxi drivers and dispatchers will learn in this program will help them meet the requirements of the Accessibility for Ontarians with Disabilities Act (AODA), and potentially increase your business
Core Modules
Equal Rights and Access
- Equal Rights
- Legislation and the AODA
Disabilities and Barriers
- Disability Awareness
- Accessibility Barriers
Serving Passengers with Disabilities
- Passenger Assistance
- Support Persons, Service Animals & Assistive Devices
- Value of Sensitivity
- Passenger Comfort Guidelines
Who Should Attend
- Taxi Drivers and Dispatchers
- Customer Service Managers and Trainers in the Taxi Industry
Session Details
- One (1) day session
- Between 10-25 participants
- Interactive format
- Take-away participant guide
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New Workshop!OTEC's new Building a Culture of Service Excellence workshop provides managers and owners with the most up-to-date tools to create a customer-centric organization. Utilizing progressive and proven customer service strategies for building and sustaining a service excellence culture, you will gain the skills to proactively develop your teams and achieve a competitive service advantage! Click here for more information. |
