OPTA Accessibility Customer Service Training for Sedan Drivers and Dispatchers -Train-the-Trainer focuses on developing taxi driver and dispatchers customer service strengths when providing service to individuals with disabilities. The skills taxi drivers and dispatchers will learn in this program will help them meet the requirements of the Accessibility for Ontarians with Disabilities Act (AODA), and potentially increase your business. After successful completion of this two day train-the-trainer program participants become certified to train Accessibility Customer Service Training for Sedan Drivers and Dispatchers to other taxi drivers and employees within their organization.

Core Modules (Day 1)

Equal Rights and Access

• Equal Rights
• Legislation and the AODA
  

Disabilities and Barriers

• Disability Awareness
• Accessibility Barriers

Serving Passengers with Disabilities

• Passenger Assistance
• Support Persons, Service Animals & Assistive Devices
• Value of Sensitivity
• Passenger Comfort Guidelines

Train The Trainer (Day 2)
- Adult learning principles
- Learning style/trainer style inventory
- Responsibilities of the Trainer
- Techniques to handle difficult participant situations

Who Should Attend

• Trainers in the taxi industry
• Those interested in a better understanding of the new Customer Service Standard under the Accessibility for Ontarians with Disabilities Act (AODA)

Session Details

• Two day session( 1 Day session available for those who have already taken a train the trainer program)
• Between 10-20 participants
• Interactive format
• Take-away participant guide and trainer guide