This program explores different techniques for resolving conflict and when it is most appropriate to apply them. This workshop will allow you to identify your personal conflict management strategy, define assertive communication and implement a “five level approach” to cope with real life situations that have the potential to become problems.

This program will help you become adept at recognizing and developing a consistent process to resolving conflict.

Program At A Glance

Part 1: How Do You Manage Conflict?

• Conflict questionnaire – what approaches do you take to resolve conflict?
  
• What happens when each strategy is used?

Part 2: The Importance of Assertive Communication Skills

• Comparing non-assertive, assertive and aggressive communication
  
• Solve it most effectively – applying the assertion philosophy into a five level process of dealing with situations, which may threaten to become a problem

Who Should Attend

• Healthcare Providers
  
• Social Services employees
  
• Supervisors
  
• Management

Session Details

• Half (1/2) day session
  
• Between 12-20 participants
  
• Interactive format
  
• Take-away resource manual

Contact us to book your session!