This program provides participants with tools and skills to predict, recognize and respond to challenging clients and their behaviours. This workshop will allow you to define potential risk factors that increase the incidence of emotional situations, describe the impact challenging behaviours has on employees and implement techniques to effectively respond to challenging clients.

This program will help reduce the number of challenging encounters with clients and create a positive environment for team members and clients.

Program At A Glance

Part 1: Challenging Behaviours

• Risk factors known to be predictive of emotional clients
  
• Skills and attributes required to deal with challenging clients

Part 2: Techniques and Accommodations

• What types of challenging clients do we encounter?
  
• Considerations, techniques and accommodations to respond to challenging clients
  
• Guidelines for managing client interactions

Who Should Attend

• Healthcare providers
  
• Social services employees
  
• Supervisors
  
• Management

Session Details

• Half (1/2) day session
  
• Between 12-20 participants
  
• Interactive format
  
• Take-away resource manual

Contact us to book your session!