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LEADING Multi-Generations for workplace success

Today's workforce is a combination of four different generations, each having their own distinct qualities, needs and expectations of the workplace. OTEC's Multi-Generations workshop will focus on how to successfully manage and engage all generations for effectiveness and success..

Program At A Glance

  1. What Are The Different Generations?
    • Defining the 4 generations
    • Traits and characteristics common to each generation

  2. Where Do They Come From?
    • Examine the influences that have contributed to forming each generation

  3. Varying Work Styles
    • What are they
    • Expectations and goals of the workplace

  4. Communication
    • Examine tools to create positive communication amongst the different generations

  5. How to Manage a Multi Generational Workforce
    • Review workplace processes and management styles that will motivate each generation and result in increased productivity and lower turnover
    • Learn tactics that supervisors/managers can use to motivate the performance of, and retain, their multi generational employees

Who Should Attend:

  • Supervisors
  • Managers
  • Business Owners

Session Details

  • Half day session - 3.5 hrs
  • Between 10-20 participants
  • Interactive format
  • Take-away participant guidel

Leading Multi-Generations for Workplace Sucess -Register today!

Service Excellence 2010 is Coming this Fall!


Customer expectations are changing. New technologies are giving people choices in how to find and work with your business. Service Excellence is changing too. With updated content, multimedia, and a heightened focus on customer service standards in communications technology, Service Excellence 2010 will help your business adapt and thrive in the new service sector.
For more information about Service Excellence 2010, email info@otec.org or call 416-622-1965.