This program helps strengthen service skills within the police service environment. Participants will develop the ability to work within a team to provide consistent and professional service excellence.

Program At A Glance

Part 1: Service & Policing

• Who are your clients?
  
• Benefits of high-level service

Part 2: Teams

• Team work activity
  
• How to build a great team
  
• Key components of a great team

Part 3: Team Strengths

• Identify your service strengths
  
• Determine how you can build upon your service strengths
  
• Identify how your service strengths contribute to the team

Part 4: Team Development

• Team cycles
  
• Tips for handling team cycles

Part 5: Communication Process

• Describe the 3 parts of the communication process
  
• Identify steps to effective listening

Part 6: Communication Challenges

• Apply a 5-step communication process to pressure situations
  
• 3 types of challenging people

Who Should Attend

• Police Service team members
  
• Supervisory staff
  
• Management team

Session Details

• One (1) day session (7 hours)
  
• 15-20 participants per session
  
• Interactive format
  
• Take-away manual for individual participant
  
• Certificate of Recognition upon completion

Register today!