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Training Solutions

OTEC offers a wide variety of programs for Super Host  and Tourism and Hospitality Training in Ontario, designed to help all levels of employees – from front line to management – develop, perform and succeed. Our dynamic tourism training programs will help your organization become more productive, improve individual and team performance and benefit from more successful client interactions!

Service Excellence 2010 is Coming this Fall!


Customer expectations are changing. New technologies are giving people choices in how to find and work with your business. Service Excellence is changing too. With updated content, multimedia, and a heightened focus on customer service standards in communications technology, Service Excellence 2010 will help your business adapt and thrive in the new service sector.
For more information about Service Excellence 2010, email info@otec.org or call 416-622-1965.