This program gives business owners and managers the information regarding compliance with the AODA as well as the knowledge and tools to ensure businesses are compliant. The result - a service excellence culture for customers with a disability or accessibility needs.

Program At A Glance

• Presentation of the 3 ½ hour frontline Accessible Service Excellence program
• Review of Accessibility for Ontarians with Disabilities Act* (AODA) and application of policies to your workplace
• Develop an understanding of the training compliance component of AODA
• Develop a better understanding of various disabilities
• Recognized gaps when providing customer service
• Better appreciate the value and benefits of improving service for persons with a disability
• Learn the core principles for communicating with customers with disabilities
• Discover how to meet specific needs of customers with varying disabilities within your workplace
• Develop your workplace action plan and next steps

Who Should Attend

• Supervisors
  
• Managers
  

Session Details

• Full (1) day session
  
• Between 12-20 participants
  
• Interactive format
  
• Take-away resource manual
• Certificate of recognition

This program complies with the AODA customer service standard.

Register now for January 27th 2010 workshop!

* For more information about the new AODA legislation please visit the Ontario Minsitry of Community and Social Services.