This program focuses on understanding why clients question, or object to, purchasing services/products, and how resolution skills can help to overcome this resistance and increase sales. Overcoming Resistance helps sales professionals identify 5 basic causes of resistance and what techniques to use to effectively deal with client resistance.

Program At A Glance

Part 1: Creating Loyal Clients

• Describe the 5 basic causes of resistance
  
• Examine the 4 most common objection categories we hear from our clients

Part 2: The Value of Client Retention

• Appreciate the importance of good human relations in overcoming resistance
  
• Apply the Resolution Technique to effectively deal with client resistance
  

Who Should Attend

• Front-line Sales Professionals
  
• Sales Managers/Supervisors

Session Details

• Half (1/2) day session (4 hours)
  
• Between 10-16 participants
  
• Interactive format
  
• Take-away participant guide

Contact us to book your session!