This program focuses on the evolving needs of an aging consumer base, with relevant examples of how to change service practices to meet those needs and tips for providing exceptional service. Senior Excellence helps create a consistent service standard within your company by providing employees with specific tools and techniques.

Program at a Glance

1. Introduction to Senior Excellence
• Understand who is a senior
• Benefits of a senior excellence community
• Seniors’ needs and expectations
  
  
2. Myths and the Age Wave
   • Myths
   • Demographics and the age wave
     
   • How demographics affect business
   • Creation of the age wave
   • Senior power
     
     
3. Seniors’ Experience
• Walk a mile in my shoes
• Our changing bodies
  
  
4. Tips for Assisting Seniors with reduced:
   • Agility
   • Mobility
   • Vision
   • Hearing
     
     
5. Senior Excellence Service
   • Service tips to create loyal guests
   • Let’s hear from a senior
   • Two-way communication
   • Moments of truth
   • The service cycle
   • Best practices

Who Should Attend

• Front line staff
  
• Supervisory staff
  
• Management

Session Details

• One (1) day session (7 hours)
  
• Between 15-20 participants
  
• Interactive format
  
• Take-away participant manual
  
• Certificate of Recognition, and pin upon completion

Contact us to book your session!