Team Excellnce provides participants with tools and techniques to create a high performing, customer-centered team. It helps build a sense of teamwork and morale and creates a more professional staff that contribute to higher customer satisfaction.

Program at a Glance

1. Teams
   
   
   • Team work activity
     
   • Dream Team list
     
   • Key components of a great team
     
     
2. Team Strengths
   
   
   • Identifying individual service strengths
     
   • Building on service strengths
     
   • How service strengths contribute to a service team
     
     
3. Team Development
   
   
   • Team cycles
   • Tips for handling team cycles
     
     
4. Managing ‘Hot Buttons’
   
   
   • Communication traps
     
   • Managing personal ‘hot buttons’
     
   • ‘Pillow method’ in action
     
   • Your own scenario
     
     
5. Feedback
   
   
   • Giving and receiving constructive feedback
     
   • How to provide feedback
     
   • Feedback worksheet
     
     
6. Problem Solving
   
   
   • Problem solving and customer satisfaction
     
   • Weighing the options
     
   • Steps to effective problem solving
     
   • Action plan

Who Should Attend

• Front line staff
  
• Supervisory staff
  
• Management

Session Details

• One (1) day session (7 hours)
  
• Between 15-20 participants
  
• Interactive format
  
• Take-away participant manual
  
• Certificate of Recognition, and lapel pin upon completion

Register today!