Creating Memorable Experiences allows participants to explore and develop their role in delivering an exceptional experience that will keep customers coming back. This program helps to enhance customers’ experiences and enables employees to build positive customer rapport.

Program at a Glance

Part 1: What Makes an Experience Memorable?

• Creating a memorable experience creed
  
• Creating a positive first impression
  
• Removing uncertainty for customers
  
• What is the “Experience Economy”?

Part 2: How to Create Memorable Experiences

• Ensuring the customer enters and leaves with a positive “memory”
  
• Strategies for making a customer’s experience memorable
  
• Tips on memorable experiences

Who Should Attend

• Front line staff
  
• Supervisory staff
  
• Management

Session Details

• Half (1/2) day session (4 hours)
  
• Between 15-20 participants
  
• Interactive format
  
• Take-away participant manual
  
• Certificate of Recognition upon completion

Register today!