This program provides employees with the tools needed to understand and use communication to create a positive interaction with customers. This program will help enhance the customer’s experience and allow employees to build a positive rapport with the customer.

Program at a Glance

Part 1: Importance of Communication

• What is communication?
  
• Describe the 3 elements of communication: Verbal, non-verbal, and vocal
  
• Appreciate the value of listening in the communication process

Part 2: Establishing a Connection with your Customer

• Customer interaction: The different ways customers connect
  
• Four ‘Moments of Truth’: From greeting the customer to thanking the customer
  
• The benefits of an effective communication link
  
• The challenges of customer connections and how to overcome them

Who Should Attend

• Front line staff
  
• Supervisory staff
  
• Management

Session Details

• Half (1/2) day session (4 hours)
  
• Between 15-20 participants
  
• Interactive format
  
• Take-away participant manual
  
• Certificate of Recognition upon completion

Register today!