The program focuses on developing people skills to provide the ultimate experience for your customers. The skills learned in this program are the fundamentals to developing and maintaining customer loyalty. This program helps create a consistent service standard within the company and provides employees with tools and techniques to build customer loyalty.

Program at a Glance

Part 1: Customer Loyalty

• Understand the 5 key reasons why customers leave our business
  
• Identify the 3 critical factors that contribute to creating customer loyalty: core service, customer service and enhancers
  
• Understand the value that product/service enhancers play on our customers and how this helps us as service professionals

Part 2: Service Commitments

• Identify the importance that a first impression has on our customers
  
• Customer Service Self-Assessment ~ taking a look at our individual customer service habits
  
• Describe and identify the 3 P’s of Customer Service: Professional, Proud and Proficient

Who Should Attend

• Front line staff
  
• Supervisory staff
  
• Management

Session Details

• Half (1/2) day session (4 hours)
  
• Between 15-20 participants
  
• Interactive format
  
• Take-away participant manual
  
• Certificate of Recognition upon completion

Contact OTEC today to learn more about this exceptional training opportunity.