This program analyzes the effects of negativity in the workplace and offers service providers solutions to overcome it by emphasizing the importance of a positive attitude and its benefits for the individual service provider, the team and the organization. The program also touches on the importance of self-care so that employees may be better equipped to satisfy their customers. Finally, it helps create a consistent professional image of the business and creates a positive environment for management, staff and customers.

Program at a Glance

1. The Power of a Positive Attitude
   
   
   • The importance of a positive attitude
     
   • Its impact and effect on team members and clients
     
     
2. Overcoming Negativity in the Workplace
   
   
   • Managing peer pressure and “group think”
     
   • The effects of negativity and how to overcome it
     
   • Managing negative situations
     
     
3. Self Care and Personal Growth
   
   
   • The importance of self care
     
     • Physical
       
     • Emotional
       
     • Social
       
     • Mental & Spiritual

Who Should Attend

• Front line staff
  
• Supervisory staff
  
• Management

Session Details

• Half (1/2) day session (4 hours)
  
• Between 15-20 participants
  
• Interactive format
  
• Take-away participant manual
  
• Certificate of Recognition upon completion

Contact OTEC today to learn more about this exceptional training opportunity.