This program provides individuals with the tools needed to identify problems, determine solutions, and effectively follow-up to ensure that customers’ expectations are met. Participants will develop problem solving skills and learn how to implement steps to achieve effective solutions.

Program at a Glance

Part 1: Whose Problem is it Anyway?

• Operational and people problems
  
• Hazards of living with problems

Part 2: Challenges to Solving the Problem

• Skills required for a solution

Part 3: Steps to Effective Problem Solving

• Advantages and disadvantages to each approach
  
• What role should you play?

Who Should Attend

• Front line staff
  
• Supervisory staff
  
• Management

Session Details

• Half (1/2) day session (4 hours)
  
• Between 15-20 participants
  
• Interactive format
  
• Take-away participant manual
  
• Certificate of Recognition upon completion

Register today!