Excellent and consistent customer service is the foundation of any successful business. The Service Excellence Series of full and half day workshops focus on the critical role individuals play in building customer loyalty and creating positive service experiences.

Let OTEC’s Service Excellence Series help your organization develop, perform and succeed - register today!

Service Excellence Series Workshops – Full Day

• SuperHost
  
• Service Excellence
  
• Team Excellence
  
• Service Excellence - for Call Centres
  
• Service Excellence - Japan
  
• Service Excellence - in Gaming
  
• Senior Excellence

Service Excellence Series Workshops – Half Day

• Customer Loyalty - and How to Achieve it
  
• Customer Service Commitments
  
• Customer Communication and Connections
  
• Difficult Customers - and How to Deal with Them
  
• Teamwork- How to Build it and Keep it
  
• Taking Ownership of Problems
  
• Salesmanship
  
• Creating, Maintaining and Evaluating - Personal Action Plans
  
• Creating Memorable Experiences
  
• Seasonal Service Excellence
  
• Building Excellence
  
• Self Excellence - Overcoming Negativity in the Workplace
  
• Communication Excellence
  
• Ethical Excellence
  
• Volunteer Excellence

Service Excellence Designation

• Service Excellence Communities
• Service Excellence Designation