This program focuses on understanding the importance and benefits of ensuring client interactions are completed successfully. In this workshop you will identify techniques to create an appropriate climate for client interactions, identify barriers to effective communication and implement a CARE model of empathetic communication.

This program will help strengthen the connection between the client and employee, and emphasizes the importance of effective communication and accurate information when speaking with clients and team members.

Program At A Glance

Part 1: The Importance of Climate Setting

• Guidelines to ensure that each type of client interaction is completed successfully – in person and on the telephone
  
• Assessing the situation and your own behaviour and actions

Part 2: Are You an Effective Communicator?

• Personal communication questionnaire
  
• The importance of listening
  
• CARE - an empathetic communication model

Who Should Attend

• Healthcare providers
  
• Social Services employees
  
• Management Supervisors

Session Details

• Half (1/2) day session
  
• Between 12-20 participants
  
• Interactive format
  
• Take-away resource manual

Contact us to book your session!