OPTA SkilForm provides participants with the knowledge, skills, and insights to provide excellent customer service to passengers with disabilities. Help create a consistent service standard within the organization with this exceptional workshop!

Core Modules

An Introduction to Transporting People with Disabilities

• Disability awareness and terminology
• Recognizing and removing barriers
  
• A person's right to accessibility

Providing Services and Assistance

• The value of a good attitude
• Techniques for offering assistance
• Common-sense communication tips

Physical Disabilities: Awareness and Assistance

• Mobility aids
• Assisting passengers with physical disabilities

The specific Modules focus on barriers that are particular to the form of transportation, as well as driving for comfort and tips to effectively assist passengers with disabilities in emergency situations.

Who Should Attend

• Transportation Industry:
  
• Drivers
  
• Front Line Staff
• Management

Session Details

• Four two-hour modules or one (1) day session (based on selecting one specific module)
  
• Between 15-20 participants
  
• Interactive format
  
• Take-away participant manual

Contact us to book your session!