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Business Communication – For Police Leaders

Based on techniques from corporate training, this program will help police leaders create frameworks for standardizing messages to ensure efficient, effective and professional oral and written communication.

This program provides police leaders with knowledge and tools to define the elements of professional communication and apply effective appearance, style and grammar. It also includes a 3-step plan for effective communication and helps police leaders recognize their strengths and areas of opportunity for delivering presentations.

Program At A Glance

  1. Professional Communication Skills
    • The impression created by professional communication
    • The 3 elements of effective communication
    • Structuring our messages

  2. Communication in Practice
    • Professional letter effectiveness
    • The need for presentation skills
    • Presenter type inventory
    • Presentations in practice

Who Should Attend

  • Police leaders
  • Managers
  • Supervisors

Session Details

  • Half (1/2) day session (4 hours)
  • Resource manual for future reference
  • Professional writing resources
  • A professional business letter template
  • Action plan
Contact us to book your session!

Service Excellence 2010 is Coming this Fall!


Customer expectations are changing. New technologies are giving people choices in how to find and work with your business. Service Excellence is changing too. With updated content, multimedia, and a heightened focus on customer service standards in communications technology, Service Excellence 2010 will help your business adapt and thrive in the new service sector.
For more information about Service Excellence 2010, email info@otec.org or call 416-622-1965.