This program will build the fundamental service skills for a spa professional and helps create a consistent service standard within your spa. It also provides employees with the critical tools and techniques to build customer loyalty.

Program At A Glance

1. Effective Communication
   
   
2. Importance of First impressions When Serving a Client
   
   
3. Three Commitments that are the Basis of Providing Client Service Excellence in the Spa
• Pride
  
• Proficiency
  
• Professionalism
  
  
4. Three Key Elements of Communication and How They Impact Service
   
• Vocal
  
• Verbal
  
• Non-verbal
  
  
5. Maximizing Client Connections
• How to Maximize Those “Moments of Truth” with Each Client
  
  
6. Action Plan
   • Key Items to Put into Practice on the Job

Who Should Attend

• Front line spa employees
  
• Estheticians and massage therapists
  
• Supervisors
  
• Managers

Session Details

• Half (1/2) day session (4 hours)
  
• Between 10-25 participants
  
• Interactive format
  
• Take-away participant guide
  
• Certificate of Recognition upon completion
  

Contact us to book your session!