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Coaching for Excellence

This program focuses on formal and informal coaching and feedback. It’s designed to help police leaders get the best out of their team, identify ways to deliver effective feedback and addresses the main obstacles that prevent leaders from becoming effective coaches.

Program At A Glance

  1. Coaching Defined
    • The advantages of coaching your team
    • 4 obstacles coaches face

  2. Informal Coaching
    • Informal technique defined
    • 7 principles of informed coaching
    • Importance of feedback

  3. Formal Coaching
    • Formal technique defined
    • Setting the stage
    • 4-step process – in action
    • Coachable moments

Who Should Attend

  • Police Leaders
  • Trainers
  • Coach officers

Session Details

  • One (1) day session (7 hours)
  • Resource manual for future reference
Contact us to book your session!

Service Excellence 2010 is Coming this Fall!


Customer expectations are changing. New technologies are giving people choices in how to find and work with your business. Service Excellence is changing too. With updated content, multimedia, and a heightened focus on customer service standards in communications technology, Service Excellence 2010 will help your business adapt and thrive in the new service sector.
For more information about Service Excellence 2010, email info@otec.org or call 416-622-1965.