This program provides educators with the training tools to teach students the basics of excellent and consistent customer service. It focuses on the important role of the individual in building client loyalty and creating a positive impression. This program provides students with school-to-work transition tools and techniques and offers schools an industry-endorsed certificate program.

Program at a Glance

1. "Moments of Truth"
• Understand the importance of creating and maximizing memorable "Moments of Truth" experiences in various customer interactions.
  
  
2. First Impressions
• Explore how positive and negative impressions impact the service experience and how to ensure a consistent and effective first impression.
  
  
3. Building Customer Loyalty
• Reinforce the importance of customer loyalty to business success and the essential role of the service provider in creating loyalty.
  
  
4. Service Excellence Essentials
• Participate in a customer service self assessment and learn the behaviours that are essential for service excellence.
  
  
5. Communication Excellence
• Learn about the communication process and the importance of applying it when determining customer needs and expectations.
  
  
6. The Service Process
• Practice the 5-step service process for providing consistent and excellent customer service.
  
  
7. Overcoming Service Challenges
   • Understand the 3 types of concerned customers andlearn the 5-step service recovery process to achieve successful service interactions and create "Service Excellence" at all times.

Who Should Attend

• Highschool and Post Secondary educators

Session Details

• One (1) day session (7 hours)
  
• Interactive format
  
• Take-away participant guide and certificate of recognition

Register today!