This program provides educators with the training tools to teach students the basics of excellent and consistent customer service. It focuses on the important role of the individual in building client loyalty and creating a positive impression. This program provides students with school-to-work transition tools and techniques and offers schools an industry-endorsed certificate program.

Program at a Glance

1. Customer Loyalty
   • Why customers leave us
     
   • Three factors that contribute to customer loyalty
2. Service Commitments
• Importance of first impressions
  
• 3 commitments that are basic to service excellence
3. Teamwork
• Benefits of teamwork to you, your team members and your customers
  
• Building customer loyalty through team effort
4. Communication
• Elements of communication
  
• Listening to determine the customer’s needs and expectations
5. Connections
• “Moments of truth” in a customer connection
  
• Maximizing “moments of truth” with each customer
6. Challenges
• 3 types of difficult customers
  
• 5-step communication process in pressure situations
  
• Effective ways of dealing with customer concerns
7. WOW Them!
   • Loyalty building
     
   • Going the extra mile

Who Should Attend

• Highschool and Post Secondary educators

Session Details

• One (1) day session (7 hours)
  
• Interactive format
  
• Take-away participant manual, certificate and pin

Contact us to book your session!