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Team Excellence – In the Spa

This program provides individuals with the tools and skills to contribute to a high- performing spa team. It helps build a sense of teamwork and morale in a spa environment, which will lead to higher client satisfaction and increased revenues.

Program At A Glance

  1. Spa Teams
    • Participation in an interactive teamwork activity
    • Creation of an ideal spa dream team list
    • Who is your team?
    • Key components of a great workplace team
    • Benefits of teamwork to the employee, the client and the organization
  2. Service Strengths
    • Identifying service strengths and how they affect service teams
    • How to build upon individual service strengths
    • How do service strengths contribute to workplace teams?
  3. Team Development
    • Team cycles and the impact on client service
    • Tips for handling team cycles in the spa
    • Cultural sensitivities and the workplace team
  4. Action Plan
    • Key items to put into practice on the job

Who Should Attend

  • Front line spa employees
  • Estheticians and massage therapists
  • Supervisors
  • Managers

Session Details

  • Half (1/2) day session (4 hours)
  • Between 10-25 participants
  • Interactive format
  • Take-away participant guide
  • Certificate of Recognition upon completion

Contact us to book your session!

New Workshop!

OTEC's new Building a Culture of Service Excellence workshop provides managers and owners with the most up-to-date tools to create a customer-centric organization. Utilizing progressive and proven customer service strategies for building and sustaining a service excellence culture, you will gain the skills to proactively develop your teams and achieve a competitive service advantage!

Click here for more information.