Training to Go is a tool kit for an owner, manager or supervisor which allows them to provide on-the-job training to counter food service staff. The self-contained kit includes:

• Trainer’s Guide and tips
  
• Program structure
  
• 3x5 laminated flash cards
  
• 8x11 laminated posters
  
• Reference and resource guide

Program At A Glance

Part 1: Interpersonal Skills

• Demonstrating professionalism and developing communication skills
  
• Listening effectively to engage customers

Part 2: Customer Service

• Greeting the customer and determining the customer’s needs
  
• Understanding what employees need to offer customers
  
• Serving customers with special needs
  
• Using selling techniques
  
• Encouraging the customer to buy
  
• Handling customer concerns
  
• Turning a negative situation into a success
  
• Promoting your business

Who Should Attend

• Quick Service staff
  
• Take Out/Delivery staff
  
• Cafeteria/Institutional staff

Session Details

• 15-30 minutes per session, daily or weekly
  
• Deliver one-on-one or in small groups

Contact us to order!